V102- Legal Support Receptionist

Job Duck

16d • $1,015 - $1,100 • Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: At Job Duck, we are seeking a Legal Support Receptionist to join a dynamic law practice based in Virginia. This role is essential in maintaining clear communication between clients, attorneys, and courts while ensuring every interaction is handled with professionalism and empathy. You will be the first point of contact for individuals who may be stressed or anxious, requiring a calm and reassuring presence. Success in this position comes from balancing friendliness with firmness, setting boundaries when needed, and managing emotions in a reasonable manner. This opportunity allows you to play a vital role in the firm’s daily operations while contributing to its future growth.

Requirements

• Full-time remote position
• Software: Lawmatics, Shared inbox
• Required skills: Friendly yet firm approach
• Ability to deal with stressed and anxious individuals
• Ability to establish boundaries with angry or rude callers
• Calm and reasonable emotional management
• Strong communication skills in English
• Detail-oriented and organized
• Professional and courteous demeanor
• Proactive problem-solving skills
• Ability to work independently and collaboratively
• Trustworthy with confidential information
• Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America)
• Languages: English, Spanish

Responsibilities

• Assist with client communications and follow-ups
• Schedule call backs and coordinate availability
• Maintain and update a detailed call log
• Transfer calls to the correct department or team member
• Take messages and forward them to attorneys in a timely manner
• Answer incoming phone calls and direct them appropriately
• Support attorneys with client communication tasks as assigned
• Respond to courts and manage text message communications
• Provide basic translation support when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed