Legal Receptionist & Switchboard

Ricoh Careers • Dallas, TX

1d

About The Position

Provides exceptional customer service to the firm by performing a variety of job duties and responsibilities within the legal environment. Maintains utmost professionalism and willingness to assist the legal customers to include but not limited to law partners, paralegals, and legal administrative assistants with value‑added services.

Requirements

• High school diploma required
• Two years of related business experience preferred; strong preference for admin experience, particularly in a law firm/legal environment
• MS Office Suite experience, specifically Word, Excel, and PowerPoint
• Excellent customer service skills and detail‑oriented
• Ability to handle multiple tasks simultaneously
• Demonstrated organizational and communication skills
• Proactive attitude

Nice To Haves

• Associate Degree or Bachelor's degree preferred

Responsibilities

• Meets and greets all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach
• Schedules meeting rooms, ensuring that each conference room has the necessary supplies, beverages, video conferencing, etc. prior to the clients’ meeting times
• Answers all incoming telephone calls made to the firm by following firm/Ricoh phone etiquette expectations and ensuring communication at a professional level
• Engages in company and community service events or firm initiatives, philanthropies
• Performs light clerical/admin assistant duties:
• Performs a broad range of clerical duties that require knowledge of legal procedures and terminology as required
• Prepares documents, maintains files and calendars, schedules appointments and meetings as required
• Prepares legal documents and correspondence from draft or dictated text as required
• Manages calendars and assists in meeting deadlines as required
• Provides light housekeeping duties, maintaining an organized workspace
• Provides “value added” services as approved by Site Manager/Supervisor
• Builds professional relationships with clients as well as employees within the firm
• Educates themselves on the firm culture, the key people, the roles of those key people, and assimilates themselves into the culture
• Understands firm culture and expectations in regard to greeting clients and other visitors to the firm
• Maintains proper visitor and guest security procedures as laid out by Ricoh and the firm
• Monitors whereabouts of attorneys and staff in order to appropriately handle telephone calls, visitors, and/or questions
• Serves as firm concierge in regard to guests, clients, and staff, familiarizing themselves with the area, restaurants, coffee houses, etc.
• Maintains professional appearance and cleanliness of firm lobby
• Orders supplies when necessary; organizes supply room, supply closets, etc.
• Performs light hospitality when necessary: coffee, water, order food, drinks
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees