Legal Support Supervisor

Allen Allen Allen & Allen•Richmond, VA

1d•Onsite

About The Position

Allen & Allen is the oldest and largest personal injury law firm based in Virginia. Founded in 1910, Allen & Allen is backed by a legacy of exceptional legal experience and client-focused service. The firm has a deep commitment to the local community and a history of obtaining record-setting jury verdicts and settlements for its clients. Al len & Allen is seeking a full-time Legal Support Supervisor who will report to the firm Executive Director and will be located in Richmond, Virginia. The Legal Support Supervisor is responsible for the delivery of all aspects of legal support management for various practice groups in the firm, ensuring that the attorneys have the appropriate level of skilled legal support staff (e.g., Legal Assistants). From selection and onboarding through the entire employee lifecycle, the Legal Support Manager proactively builds a collaborative culture that reflects firm objectives and serves as the Legal Support Manager of Litigation and Pre-Litigation Legal Assistants for the firm. Essential Duties and Responsibilities: Plans, directs, and manages all aspects of legal support staff management, including hiring, development, direct supervision, and performance management, partnering with Human Resources as needed. Provides leadership and direction to assigned practice group(s) legal support staff, including assignment of resources, management of schedules, performance management, and compensation decisions, partnering with Practice Management and Human Resources to ensure alignment. Develops a deep understanding of practice group operations and ensures legal support staff have the right skills and training to support the needs of the practice group. Analyzes performance data and identifies insights, recommendations, and strategies that improve overall delivery of legal support services to the practice groups. Conducts regular check-ins and touchpoints with legal support staff and attorneys, partnering with Human Resources for needed policy guidance and interpretation (e.g., coaching, counseling, career development, corrective action measures). Works closely with management, attorneys, and employees to improve work relationships, build morale, and increase productivity and retention. Supports employee engagement through team building, community service, and other relevant site initiatives. Collaborates closely with managers, ensuring that the right work is assigned to the right personnel for optimal efficiency and effectiveness. Fosters relationships between legal support staff and functional staff to identify workflow efficiencies and solve problems, such as improvements in billing, intake and conflicts, or administrative needs.

Requirements

Strong collaborative leadership and management skills with ability to build productive relationships, communicate effectively, and work in a team environment.
Strong supervisory skills as well as excellent written and verbal communication skills.
Able to exercise considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff.
Able to relate to and influence individuals at all levels, internally and externally, and build productive relationships.
Demonstrated capability to identify issues, develop creative and effective solutions and resolve conflict through acceptable and practical business solutions.
High level of flexibility and adaptability as well as the ability to manage and support change in a fast-paced environment.
Ability to effectively communicate and present information as well as respond to questions from attorneys, staff, and clients.
A bachelor's degree or equivalent in experience and/or training.
Previous law firm experience required
Minimum of five (5) years of progressive management experience, preferably within a legal/professional services environment.
Experience leading resources supporting multiple individuals in multiple locations and/or priorities.
Ability to lift 25 pounds unassisted.
General office environment requiring sitting for long periods of time, occasional periods of standing and walking.
Visual capability to work viewing a computer monitor for several hours of the day.
The ability to work in an office environment around others.
The ability to exhibit manual dexterity and use standard office equipment such as phones, keyboards and copiers for extended periods of time.

Nice To Haves

Understanding practice level technology is a plus.
practice area knowledge in civil litigation preferred.

Responsibilities

Plans, directs, and manages all aspects of legal support staff management, including hiring, development, direct supervision, and performance management, partnering with Human Resources as needed.
Provides leadership and direction to assigned practice group(s) legal support staff, including assignment of resources, management of schedules, performance management, and compensation decisions, partnering with Practice Management and Human Resources to ensure alignment.
Develops a deep understanding of practice group operations and ensures legal support staff have the right skills and training to support the needs of the practice group.
Analyzes performance data and identifies insights, recommendations, and strategies that improve overall delivery of legal support services to the practice groups.
Conducts regular check-ins and touchpoints with legal support staff and attorneys, partnering with Human Resources for needed policy guidance and interpretation (e.g., coaching, counseling, career development, corrective action measures).
Works closely with management, attorneys, and employees to improve work relationships, build morale, and increase productivity and retention.
Supports employee engagement through team building, community service, and other relevant site initiatives.
Collaborates closely with managers, ensuring that the right work is assigned to the right personnel for optimal efficiency and effectiveness.
Fosters relationships between legal support staff and functional staff to identify workflow efficiencies and solve problems, such as improvements in billing, intake and conflicts, or administrative needs.