V102- Receptionist – Legal Operations Assistant
About The Position
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Join Job Duck as a Receptionist – Legal Operations Assistant and become the welcoming voice and face of a dynamic legal team. In this role, you’ll manage the front desk experience, ensuring every client interaction is professional, warm, and efficient. You’ll handle inbound and outbound calls, maintain organized documentation, and oversee the office calendar to keep operations running smoothly. This position is ideal for someone who thrives in a fast-paced environment, loves engaging with people, and takes initiative to improve processes while delivering exceptional customer service.
Requirements
- Minimum of 1 year of experience in a client-facing role, such as receptionist, customer service, or sales.
- Advanced/native-level English skills (both written and spoken)
- Customer service orientation
- Detail-oriented and organized
- Ability to manage multiple tasks efficiently
- Proactive and solution-focused mindset
- Comfortable speaking up and suggesting improvements
- Tech-savvy with proficiency in Microsoft Suite
Responsibilities
- Manage and oversee the office calendar, scheduling calls, meetings, and events
- Review client files to address questions without escalating unnecessarily
- Communicate effectively with internal teams via Microsoft Teams and Outlook
- Utilize SmartAdvocate for case management and RingCentral for call handling
- Coordinate with attorneys and paralegals to ensure smooth communication flow
- Make outbound calls as needed (15–20 per day)
- Organize and maintain documents for easy access
- Serve as the first point of contact, filtering unnecessary communications
- Answer all inbound calls for the firm and provide accurate information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
