Legal Support & Operations Coordinator – San Francisco

Mercury Business Services • San Francisco, CA

1d • Onsite

About The Position

King Courier is seeking a professional, organized, and highly dependable individual to support our legal courier services and general office operations in San Francisco. King Courier is the San Francisco Bay Area’s most reliable messenger, courier, and delivery service. For more than 30 years, we have helped law firms, businesses, healthcare organizations, and other clients complete time-sensitive deliveries and service requests accurately, professionally, and on time. We do not just deliver packages—we solve our customers’ problems.

This is an in-person full-time position. The primary responsibility of this position is to process court filing, service-of-process, and related legal-support requests. The selected candidate will receive hands-on training from an experienced team member and will help document important procedures and institutional knowledge. This is not a traditional paralegal position. The role does not primarily involve legal research, legal advice, or drafting legal documents. It is best suited for someone who is highly organized, comfortable working with documents and technology, and able to accurately manage time-sensitive customer requests. The employee may also assist with dispatch, human resources, and general administrative responsibilities as business needs arise.

Requirements

• Experience: 1-5 years experience in previous administrative, customer-service, legal-support, dispatch, document-processing, or office experience preferred
• Technology: Comfortable using email, web-based platforms, printers, scanners, PDF software, Microsoft Office, and Google Workspace
• Communication: Strong verbal and written communication skills
• Organization: Able to manage multiple assignments, deadlines, and priorities accurately
• Judgment: Able to recognize missing information, ask appropriate questions, and escalate issues when necessary
• Confidentiality: Able to handle sensitive customer, employee, and legal information responsibly
• Legal: Legally authorized to work in the United States
• Background: A conditional offer is contingent on a job-related background check. Convictions are assessed individually and do not automatically disqualify a candidate.

Nice To Haves

• Legal experience is helpful but is not required.

Responsibilities

• Receive and review court filing, service-of-process, and legal courier requests submitted by email, phone, and the LegalConnect platform
• Enter and update service requests accurately in company systems (Legal Connect; Courie.ai)
• Print, scan, copy, organize, and prepare legal documents for filing, service, or delivery
• Confirm that requests include the necessary documents, addresses, deadlines, and service instructions
• Communicate professionally with law firms, legal professionals, process servers, couriers, courts, and other service partners
• Coordinate assignments with couriers, process servers, and other vendors
• Track requests from intake through completion
• Provide customers with timely status updates
• Upload proofs of service, conformed copies, receipts, and other completed documents
• Identify incomplete, inconsistent, urgent, or unusual requests and escalate them appropriately
• Assist in resolving rejected filings, unsuccessful service attempts, missing documents, and other order exceptions
• Maintain accurate electronic and physical records
• Protect confidential customer and legal information
• Help create and update standard operating procedures, checklists, email templates, and training materials
• Record important institutional knowledge so that processes can be performed consistently by other team members
• Identify opportunities to improve accuracy, efficiency, communication, and order tracking
• Assist with assigning and monitoring courier or process-service requests
• Communicate pickup, delivery, filing, and service instructions to field personnel
• Monitor active assignments and follow up on delays or exceptions
• Confirm completion details and required supporting documentation
• Help address customer or driver questions
• Support general daily office and operational needs
• Assist with employee onboarding paperwork and document collection
• Maintain organized personnel, vendor, and operational records
• Help schedule interviews, meetings, training sessions, or employee appointments
• Prepare correspondence, spreadsheets, reports, and other business documents
• Support filing, scanning, data entry, telephone coverage, mail handling, and other administrative tasks
• Assist managers with special projects as assigned

Benefits

• Competitive hourly compensation based on experience
• W-2 employee position
• Over 30 years of industry experience, offering stability and opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed