Legal Specialist

Paradigm Information Services, Inc.•Phoenix, AZ

4d•Remote

About The Position

This is a remote position. Paradigm is seeking a Legal Specialist to support a global legal industry client. This role focuses on completing assigned tasks accurately and on time, handling consumer-facing discussions with professionalism and empathy, and serving as an escalation point for issues that fall outside standard processes. The Specialist will work closely with internal teams, project managers, and clients to ensure high-quality work, meet deadlines, and uphold a strong client-focused approach. Assignment lengths are estimated based on the expected load or scope of work. There is a possibility that the work may last longer or finish sooner than anticipated.

Requirements

JD from an accredited US law school or foreign law degree and LLM.
Flexible and customer service focused.
Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
Ability to handle changing or competing priorities to support business needs.
Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.
Integrity – Behaves in an honest, fair, and ethical manner; shows consistency in words, actions, and commitment; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
Client Focus – Acts with the clients, both internal and external, in mind and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, and expectations; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
Results-Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and acts before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success.
Entrepreneurial Orientation – Proposes innovative solutions to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Is community minded and not afraid to be self-directed, empowered to act.

Responsibilities

Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
Work effectively in a highly collaborative environment with a variety of business partners.
Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
Assist the supervisor or PM in resolving any issues that might arise.
Monitor the overall health of the case by identifying any errors and creating solutions for resolution.