Legal Services Assistant
About The Position
The Legal Services Assistant provides high-level administrative support to assigned timekeepers and helps manage attorney workflows. The role works within practice-specific support teams, handling multiple projects and competing priorities. The assistant independently coordinates complex tasks, delegates work to internal support teams, and ensures quality control and timely follow-up. The role also serves as a resource and informal mentor to junior team members. Success requires strong communication skills, professionalism, discretion, accuracy, excellent grammar and proofreading, advanced technical and organizational abilities, and a proactive, collaborative approach to problem-solving and team support. The assistant provides support across assigned practice areas and teams, contributes to workflow improvements, and interacts frequently with clients, attorneys, staff, and visitors. The position requires extensive computer and telephone use, as well as printing, copying, faxing, and scanning equipment. Employees may be exposed to weather conditions while traveling; workplace noise is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Candidates must have permanent authorization to work in the United States.
Requirements
- High school diploma required.
- At least five years of previous administrative experience in the legal industry required; law firm experience is preferred.
- Willingness and ability to learn multiple practice areas within the law firm.
- Ability to prioritize work and balance multiple projects and deadlines.
- Ability to adapt, learn continuously, and take a proactive approach.
- Ability to contribute to a working group and provide reliable service to a diverse group of professionals.
- Ability to maintain a professional demeanor, exercise sound judgment and discretion, and maintain confidentiality.
- Problem-solving skills and demonstrated initiative.
- Excellent clerical skills and knowledge of grammar, spelling, and punctuation.
- Exceptional client service skills in person, over the phone, and via email.
- Exceptional attention to detail, excellent grammar, and ability to work independently and proactively while following complex written and verbal instructions.
- Ability to work with a diverse group of professionals across all offices.
- Ability to perform all essential duties.
- Expert-level proficiency in Microsoft Word, with strong skills in Adobe, Excel, and PowerPoint.
- Advanced knowledge of Word editing tools, including Litera, DocXtools, NTD, and Check.
- Advanced knowledge of legal billing software, conflicts and new matter software, document management systems, and expense reimbursement software.
- Ability to communicate effectively, verbally and in writing, with a diverse group of people.
- Permanent authorization to work in the United States.
Nice To Haves
- Previous administrative experience in a law firm.
- Prior experience with workflow software; the firm currently uses BigHand.
Responsibilities
- Provide high-level administrative support to assigned timekeepers and help manage attorney workflows.
- Coordinate complex tasks independently, delegate work to internal support teams, and ensure quality control and timely follow-up.
- Manage workflow, prioritize tasks, and support multiple attorneys accurately using specialized knowledge of the assigned practice area.
- Provide backup and paid-time-off coverage for practice support team Legal Services Assistants as needed.
- Identify and implement workflow and system enhancements to improve efficiency and maintain quality standards.
- Collaborate across functions to support process improvements and align work with firm goals and practice group strategy.
- Communicate and collaborate proactively with team members and firm personnel to ensure effective workflow.
- Participate in regular team meetings and share information and training tips.
- Partner with attorneys, paralegals, and business professional leaders across departments.
- Support and mentor junior team members, lead by example, make independent decisions, and escalate issues appropriately.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
