Legal Service of Process Intake Specialist

Bancorp Bank, The • Wilmington, DE

13d • Onsite

About The Position

Provides administrative and operational support to the Legal Service of Process Unit by handling the intake and distribution of subpoenas, writs of execution, garnishments, levies, and other legal documents (collectively “legal orders”) served on the organization’s core retail and prepaid businesses. The role is responsible for receiving, reviewing, logging, and routing incoming legal orders, as well as tracking the status of legal orders and supporting related administrative processes.
At The Bancorp, we’ve spent more than 25 years driving innovation in the financial services industry. As one of the first banks to embrace fintech, we combine technology, expertise and a forward-looking approach to deliver creative, real-world solutions. We work side by side with our partners to help them grow and innovate with confidence. Across Fintech Solutions, Institutional Banking, Commercial Lending and Real Estate Bridge Lending, we provide the people, processes, technology and banking capabilities that turn bold ideas into outcomes.
Join a team that brings urgency and rigor to every challenge and plays a direct role in driving growth for our clients and the communities we serve.

Requirements

• Associate degree in legal studies or a related field, or an equivalent combination of training and experience in the financial or banking industry.
• Minimum 1 year of related experience in legal/regulatory, or financial services environment.
• Experience handling confidential customer information within a financial or banking environment.
• Strong verbal, written, and interpersonal communication skills.
• Strong organizational and time management skills with demonstrated attention to detail.
• Ability to work effectively in a team-oriented, fast-paced, multi-tasking environment.
• Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook.

Responsibilities

• Receives and reviews incoming mail, faxes, emails, and voicemails from shared mailboxes or internal departments and determines appropriate handling, including logging into tracking systems or routing to the appropriate department or mailbox to ensure timely processing.
• Logs and enters identifying information for subpoenas and other legal orders into the appropriate tracking systems to ensure accurate and complete intake.
• Supports the tracking of legal orders and related inquiries by updating status, documenting incoming information, and notifying the assigned analyst of updates in accordance with department processes and procedures.
• Escalate questions, discrepancies, and concerns related to legal orders to the Legal Service of Process Manager as appropriate.
• Prepares and mails correspondence for legal orders addressed to an incorrect or invalid entity to notify the sender and facilitate proper resubmission.
• Completes vendor forms and supporting documentation required by local, state, and government agencies to facilitate the payment of subpoena processing fees.
• Develops close working relationships with others, both within and outside the department, to address and resolve issues and concerns in a timely manner.
• Performs other duties as assigned.

Benefits

• The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
• Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree