Legal Projects and Records Coordinator

Blue Cross Blue Shield of Michigan•Lansing, MI

About The Position

The Legal Projects and Records Coordinator will act as a project facilitator for all OGC projects, information coordinator, and records custodian, managing and maintaining all corporate records OGC is responsible for. A key component of the job is to serve as the primary point of contact for all external records requests, including legal subpoenas, and ensuring those requests are responded to timely. This role also acts as the primary point of contact for all internal audit requests. The coordinator works with business unit leads to ensure all records are maintained, secured, purged, and cared for in accordance with the AF Group Record Retention Policy. Additionally, the role serves as the point of contact for all requests and documents sent to the Company’s designated Resident Agent.

Requirements

Bachelor’s degree in insurance, business administration, or related field.
Five years’ experience in a process-oriented role requiring exceptional organization skills or similar work experience required which provides the necessary skills, knowledge and abilities.
Demonstrated ability to independently move projects forward
Strong experience in developing, implementing, and using technology solutions
Highly capable in all standard Microsoft Office applications
Strong experience and demonstrated skills in document management systems
Familiar with laws, regulations, and compliance requirements related to document management, retention and external record requests.
Ability to interact with others to build consensus and get decisions implemented.
Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques.
Ability to establish workflow, manages multiple projects and meet necessary deadlines.
Ability to maintain confidentiality.

Nice To Haves

Experience within the insurance industry highly preferred.
PMP certification preferred.
Relevant combination of education and experience may be considered in lieu of degree.

Responsibilities

Identifies, tracks deadlines, and manages collection of information and data necessary to meet compliance, departmental management, and OGC’s internal/external reporting responsibilities.
Coordinate routine operational and performance management efforts, including departmental scorecards, budget and expense reports, forecasts and updates, bi-weekly updates, OGC departmental and leadership meetings, employee onboarding, and annual disclosures.
Project intake, facilitation, monitoring, communication, information coordination.
Responsible for ensuring a response to every external record request including but not limited to subpoenas, record requests, and government or vendor audits.
Manages highly complex and time-sensitive corporate records requests.
Drives and develops policies and procedures and coordinates communication of these changes with internal and external stakeholders.
Routes all documents and correspondence directed to the Corporate designated Resident Agent, and ensures they are sent to the appropriate owner and addressed and responded to as required.
Acts as point of contact for all internal and external customers to ensure successful completion of requests for corporate records or documents which may be highly confidential and sensitive.
Ability to recognize process deficiencies and obtain alignment from stakeholders on how to improve processes.