Legal Ops Assistant
About The Position
We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. This Role Legal Assistants are flexible, plug-and-play operators who provide overflow support for Case Managers and paralegals across the legal ops team. Your day-to-day will vary — some days you're running treatment check-ins, other days you're covering a full desk while a teammate is out of office. If you thrive on variety and can context-switch quickly, this role is for you. Your Team: Legal Operations Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.
Requirements
- Have 1+ years in legal operations, case management, or claims handling in personal injury
- Are comfortable with a constantly changing day-to-day
- Can manage high-volume workloads
- Communicate effectively with both clients and attorneys
- Thrive in fast-paced, high-volume environments
Nice To Haves
- Are bilingual (English/Spanish)
Responsibilities
- Solve problems across the case lifecycle wherever they arise
- Conduct treatment check-ins with clients
- Contact clients to get updates on case progression
- Investigate coverage disputes, liability disputes, and coverage investigations
- Step into a full desk when teammates are out of office
- Handle high-volume overflow tasks across the legal ops team
Benefits
- 100% coverage for health, dental, and vision.
- 401(k) retirement plan.
- Flexible PTO (we trust you to take the time you need).
- (For those in NYC) In-office snacks, drinks, and daily team lunch and dinners.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
