Legal Operations Specialist

First National Bank Texas • Killeen, TX

8d • Onsite

About The Position

This role is responsible for the accurate handling of customer Bank Account Verification requests, deceased customer claims, customer requests for POD beneficiary information, and incoming department mail. The specialist will review legal documentation, reference relevant laws and regulations, and ensure requests and orders are processed in accordance with Bank and legal requirements. This includes conducting necessary research, processing account holds and releases, payments, invoices, and processing fees. The position requires completing assigned tasks with little to no errors, handling a large volume of legal documents appropriately, and ensuring compliance with state, federal, and banking regulations. Other tasks may be assigned.

Requirements

• High school diploma or equivalent
• At least 18 years of age
• Working knowledge of Microsoft office and general office equipment
• Able to communicate in a professional manner verbally and in writing with internal & external customers as well as teammates & management
• Able to work independently to meet deadlines but remain flexible as assigned job duties may change based on business need
• Well-organized, with sharp attention to detail
• Mental Demands: Work with frequent interruptions; emotional control under stress
• Strong customer service skills (both internal & external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

• Accurate handling of customer Bank Account Verification requests, deceased customer claims, customer requests for POD beneficiary information, and incoming department mail
• Review legal documentation provided and reference any relevant laws and regulations to ensure requests and orders are processed in accordance with Bank and legal requirements
• Conduct any necessary research and processes account holds and releases, payments, invoices, and processing fees as appropriate
• Complete assigned tasks with little to no errors and handle a large volume of legal documents in an appropriate amount of time
• Complete tasks accurately and in a timely manner to ensure compliance with state, federal, and banking regulations
• Other tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED