Legal Operations Senior Consultant - Remote

CSAA Insurance Group, a AAA Insurer•Washington, DC

2d•$80,865 - $107,900•Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Legal Operations Senior Consultant - Remote! Your Role: Working under limited direction from Legal Operations or Litigation leadership, the Legal Operations Sr. Consultant, oversees key areas of the legal operations function. This role owns moderately complex initiatives, supporting department and division priorities while contributing to process improvement and change management efforts.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience.
Typically, a minimum of 8 years of relevant legal, legal operations, or litigation operations experience.
Demonstrated experience managing operational functions and supporting cross-functional initiatives.
Advanced knowledge of legal concepts, terminology, and procedures relevant to legal or litigation support functions.
Strong understanding of law office and litigation office administration, facilities management, budgeting, purchasing, and legal technology.
Working knowledge of legal operations, litigation operations, project management, financial management, and process improvement concepts.
Demonstrated ability to manage people, prioritize competing demands, and operate with limited direction.
Proven ability to analyze issues, develop solutions, and support implementation.
Strong interpersonal, written, and verbal communication skills.
Proficiency with Microsoft Word, Excel, and matter or case management systems; ability to prepare reports and analyses.
Ability to lead meetings and collaborate across functions.

Nice To Haves

3–4 years of people leadership or supervisory experience.
Paralegal certification or other relevant professional certifications.
Change management, project management and/or process improvement certification.
Experience preparing presentations and documenting workflows using PowerPoint or similar tools.
Knowledge of change management or project management methodologies.
Experience supporting staff counsel or in-house litigation operations.
Experience supporting multiple law offices or geographically dispersed teams.
Experience leading moderately complex projects involving multiple stakeholders.
Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Responsibilities

Owns and/or leads moderately complex legal or litigation operations projects involving multiple stakeholders.
Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions to support consistent implementation and effective day‑to‑day use.
Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
Schedules, prepares agendas for, and facilitates meetings related to projects and project portfolio management.
Prepares reports, analyses, and presentations for leadership audiences.
Manages recurring operational activities and supports compliance with enterprise and legal department standards.
Partners with attorneys, finance, IT, and other business functions to support corporate law, litigation and division-wide initiatives.
Coordinates project management activities across litigation operations, including facilitating monthly project meetings, tracking progress, helping prioritize work, and identifying and resolving roadblocks.
Partners with internal stakeholders such as IT, strategic sourcing, facilities, finance, and other business functions to support cross-functional initiatives.
Leads key litigation operations projects directly.