Legal Operations Manager

Helix•United States - Remote,

11d•Hybrid

About The Position

Join Helix’s Legal team as the operational backbone behind everything we do. This role is built for someone who thinks like a chief of staff — someone who sees the full picture of how a legal team runs, spots the gaps before anyone else does, and moves quickly to close them. You won’t wait to be told what needs building; you’ll already be working on a solution. As our Legal Operations Manager, you will own the systems, processes, and infrastructure that allow our team to focus on high-value legal and compliance work. From managing contract workflows and legal technology platforms to triaging incoming legal requests and driving process improvement initiatives, you’ll be the connective tissue between the Legal team and the rest of the business. You’ll work cross-functionally in a hybrid remote environment, partnering directly with legal, finance, procurement, and business leaders to keep legal operations running smoothly and at pace with Helix’s growth. This is a role for someone who brings a bias toward action, gets energy from bringing order to complexity and elevating the quality and efficiency of everything the Legal team touches. If you thrive in environments where your impact is visible, your judgment is trusted, and no two days are exactly alike, this role is for you.

Requirements

3-5 years of experience as a paralegal, in a legal operations role, or in a similar function within an in-house legal department or law firm
Strong project management instincts; you track moving pieces, own timelines, follow through without needing to be prompted
Demonstrated experience building or improving legal processes, workflows, or systems, and a genuine enthusiasm for making things run better
Familiarity with commercial contract terms (SaaS, vendor, and services agreements) and comfort applying contracting playbooks, with the judgment to know when to escalate to an attorney
Highly organized with the ability to manage a high volume of concurrent matters and shifting priorities without dropping the ball
Clear, proactive communicator who keeps stakeholders informed and knows when to escalate vs. run with something independently
Detail-oriented with high standards for the quality and accuracy of your work
Comfortable working in a hybrid remote environment and navigating ambiguity in a fast-moving startup

Nice To Haves

Prior in-house experience at a high-growth startup, digital health, or life sciences company
Hands-on experience with legal technology platforms, particularly SpotDraft or similar CLM tools, and project management or ticketing systems (e.g., Jira, Asana, Linear)
Familiarity with IP docketing or outside counsel management
Comfort leveraging AI tools to improve efficiency and strengthen work product
Experience wearing multiple hats and moving fluidly between strategic initiatives and operational day-to-day tasks

Responsibilities

Serve as the central intake point for all legal team requests, managing triage, prioritization, and routing across the team
Build, maintain, and continuously improve legal workflows, standard operating procedures, playbooks, and templates
Administer and optimize legal technology platforms (e.g. SpotDraft, ticketing and project management platforms such as Linear and Streamline.ai), leveraging AI tools such as Claude Code and Github, and lead evaluation and onboarding of new tools as the team’s needs evolve
Track and report on legal team metrics (e.g. request volume, turnaround times, and key milestones), giving leadership visibility into team throughput and operational health
Lead or support cross-functional process improvement initiatives where the legal team is a key stakeholder
Partner with legal team members to proactively identify operational gaps and build solutions before they become recurring problems, define and provision workflows to address those gaps, and monitor the execution of those workflows
Coordinate cross-functional review of routine vendor agreements (SaaS, professional services, product purchases, and NDAs), ensuring the right stakeholders are engaged and that reviews stay organized and on schedule
Apply Helix’s contracting playbooks to review contracts and escalate non-standard or elevated-risk provisions to attorneys with sufficient context to enable attorney decision-making
Manage contract renewals, amendments, and modifications in coordination with business owners and legal counsel
Maintain contract records and pipeline reporting in SpotDraft, ensuring visibility into contract status, key terms, and upcoming renewals
Coordinate outside counsel engagement across legal matters, including tracking legal spend, and maintaining current matter status
Support IP portfolio management, including docketing patent and trademark matters, coordinating with outside IP counsel, and helping track enforcement activities and key deadlines
Handle special assignments, research queries, ad hoc cross-functional coordination, and periodic corporate housekeeping such as registrations and license filings as directed by the legal team