Legal Operations Manager

Box•Chicago, IL

14h•Hybrid

About The Position

Box is seeking a Legal Operations Manager to join their growing Legal team. This role will be responsible for managing the operational backbone of the Legal organization, focusing on legal spend management, budgeting, forecasting, vendor oversight, and the financial/operational engine. The Legal Operations Manager will partner closely with Finance, Procurement, AP, Tax, and Legal leadership to ensure fiscal rigor, vendor performance, and operational excellence, driving clear visibility into spend, savings, and enabling smarter, faster decisions.

Requirements

3+ years in legal operations, legal financial management, paralegal, or comparable in-house role with ownership of complex, cross-functional workflows.
Deep experience in budgeting, forecasting, accruals, spend management, vendor oversight, and e-billing platforms (Brightflag or similar).
Advanced Excel skills for modeling and reporting; familiarity with Microsoft 365, Airtable, e-signature tools, Zip, Jira, and Slack.
Proven ability to operate independently, prioritize effectively, and deliver with exceptional attention to detail in a fast-paced SaaS environment.
Strong communicator who can influence stakeholders, translate financial data into business insights, and drive alignment across Legal and Finance.
Process-minded operator with a track record of implementing automation, integrations, and scalable systems that improve efficiency and compliance.
Bachelor’s degree or equivalent practical experience required.

Nice To Haves

Advanced degree or relevant certifications are a plus.
Approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Responsibilities

Manage day-to-day operations of our e-billing platform (Brightflag), including matter setup, user management, invoice workflows, and integrations.
Own the end-to-end Legal budget across outside counsel, software, professional services, travel, and operating expenses; lead annual planning and monthly forecasting.
Build and maintain KPIs, dashboards, and reports to track spend, forecast accuracy, trends, and risks; translate insights into actions for Legal leadership.
Oversee the full law firm lifecycle—from onboarding and billing guidelines to performance management, rate benchmarking, and savings enforcement.
Implement best practices for invoice review, accruals, and global billing compliance; partner with AP, Tax, and Procurement to streamline payment procedures.
Drive operational improvements through process design, documentation standards, automation, and AI-enabled efficiencies that reduce manual work.
Lead training for internal teams and outside counsel on systems, billing standards, and matter management best practices.
Serve as primary liaison for outside counsel billing inquiries and cross-practice administrative coordination; step into adjacent priorities as a versatile program owner.