Legal Operations Manager, Commercial

Kyndryl • New York, NY

2d • $115,080 - $218,520

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. The Role Kyndryl is seeking a Legal Operations Manager (Commercial) to lead the transformation of contract templates into a structured, system-enabled contracting model within Icertis CLM, while driving broader optimization of the commercial contracting function. This is a strategic, hands-on role responsible for designing and governing how contract templates and clause libraries are structured, generated, and managed within Icertis, in partnership with Offerings, Go-To-Market (GTM), CLM, and CIO teams to ensure alignment with business models, risk tolerance, and scalability. In this role you will be responsible for program leadership and process optimization across the contracting lifecycle, including enhancing legal intake and workflow management (Checkbox), enabling system integrations, and evaluating and driving adoption of AI-enabled tools to improve contract review, drafting, and negotiation efficiency. Additionally, you will play a critical role in advancing Kyndryl’s shift to structured, automated contracting and enabling scalable, system-supported execution.

Requirements

• 4+ years of experience in legal operations, contract operations, legal technology, or technical program management, working in-house or with a law firm.
• 2+ years of experience with CLM platforms (Icertis strongly preferred)
• Strong understanding of contract structures, clause libraries, and risk allocation frameworks
• Experience translating legal concepts into scalable processes, templates, or systems
• Demonstrated ability to work cross-functionally in a global, matrixed environment

Nice To Haves

• Experience designing or implementing CLM transformations or contracting programs
• Familiarity with enterprise technology services, outsourcing, or managed services contracting
• Understanding of data models, metadata design, or system configuration concepts (no coding required)
• Strong analytical mindset with comfort using contract data to drive decision-making
• Experience partnering with Offering, GTM, or commercial organizations

Responsibilities

• Lead the transformation of legacy Word-based contract templates into structured clause libraries within Icertis
• Design, standardize, and govern clause libraries, fallback language, and template structures to support automated contract generation
• Collaborate with CLM and CIO teams to configure and enable document generation within Icertis
• Partner with Offering Managers to develop and maintain offering-aligned contract templates
• Work with the CLM team to define and govern metadata standards and taxonomies to enable reporting, compliance, and automation
• Act as the Legal Department’s focal point for the design, implementation, and continuous optimization of Kyndryl’s contracting framework
• Enhance the legal intake and workflow management system (Checkbox) for commercial requests
• Drive integration between Checkbox, Icertis, and upstream GTM/sales systems
• Use data insights, metrics, and user feedback to continuously improve workflow efficiency and user experience
• Lead initiatives to improve contract negotiation efficiency, consistency, and cycle time
• Evaluate and support adoption of AI-enabled contract review and redlining tools
• Monitor adoption, compliance, and performance of contracting frameworks and tools
• Partner across Legal, GTM, Finance, and Operations to drive alignment on commercial execution strategies
• Create and maintain centralized knowledge resources to support Legal and business users

Benefits

• medical and dental coverage
• disability
• retirement benefits
• paid leave and paid time off
• Kyndryl's discretionary annual bonus program
• employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
• company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed