Legal Operations Analyst

Docusign • UNAVAILABLE, UNAVAILABLE

4d • Remote

About The Position

Docusign is seeking a dynamic and highly organized Legal Operations Analyst - Legal Technology Advocacy & Operations to join our forward-thinking Legal department. This is a unique, hybrid role that sits at the intersection of legal operations, product development, strategic communications, and product marketing. At Docusign, our Legal department is far more than just a traditional in-house legal team. We are active thought leaders in the industry, partners to our Go-To-Market team in evangelizing about our Intelligent Agreement Management (IAM) suite, and close collaborators with Product and Engineering to co-build world-class legal technology. As a Legal Operations Analyst, you will be the operational backbone that makes this highly critical, cross-functional work possible, driving the success of our department's ambitious plan to re-shape the modern legal department. You will support Docusign lawyers and legal operations professionals as they engage directly with customer and prospect legal teams (General Counsel, Legal Ops, and in-house counsel) to champion and help sell our IAM solutions. You will blend a deep fluency in legal technology with exceptional marketing and operational chops to help translate the technical power of Docusign IAM into a compelling value proposition tailored specifically for the legal persona.
This position is an individual contributor role reporting to the Senior Director of Legal Operations.

Requirements

• Bachelor's degree (BA or BS) (Note: A J.D. is not required for this role)
• 5+ years of related experience
• Experience in operations, legal operations, or program management. You must be super dynamic, highly organized, and capable of managing multiple moving parts in a fast-paced environment
• Experience with the legal technology industry, modern legal operations tools, and the specific workflow pain points faced by corporate legal departments
• Experience building and deploying digital agents or advanced automated workflows
• Experience advising, preparing, and collaborating with senior legal executives and cross-functional leadership teams
• Experience helping colleagues and stakeholders adopt new tools and processes
• Experience effectively communicating complex technical and legal concepts to diverse audiences, including legal and commercial teams, and fostering cross-functional collaboration

Nice To Haves

• Outstanding writing and drafting skills with a proven track record of creating effective corporate messaging, marketing content, or executive briefing materials. You love to jump on a call with a customer and talk about how IAM can solve their real-world problems
• Strong understanding of marketing principles, with the ability to look at a product through the lens of a buyer persona (the in-house lawyer) and craft messaging that resonates with them
• Experience with commercial contracting processes (both customer and supplier)

Responsibilities

• Support legal leaders as they engage with customers and prospects and prepare comprehensive customer intelligence, detailed briefing documents, communications and strategic talking points to ensure successful peer-to-peer technical sales conversations
• Be the expert on the Docusign Intelligent Agreement Management (IAM) platform and you will curate compelling content and messaging for our customers and prospects
• Partner closely with the Marketing team to co-develop pitch-perfect, highly tailored messaging directed to the legal persona (legal operations and in-house lawyers)
• Translate complex product capabilities into clear, compelling value propositions that resonate with our customers and prospects
• Leverage cutting-edge legal technology capabilities, including Docusign's, by designing, building, and deploying automated agentic solutions to streamline operations and showcase the practical power of IAM
• Draft and curate effective enablement materials, collateral, and case studies that empower Docusign's broader sales organization to effectively sell our IAM legal tech suite to discerning legal buyers
• Act as the operational engine for the outreach program to build, optimize, and maintain the workflows, schedules, tracking mechanisms, and cross-functional processes required to scale our highly successful peer-to-peer program smoothly
• Serve as the dedicated legal lead for industry conferences and internal executive roundtables and develop the strategic narrative for Docusign's legal presence, collaborate with Marketing and Sales on high-touch engagement tactics (e.g., executive dinners, peer-to-peer roundtables), and analyze event performance to drive continuous improvement in our outreach strategy
• Maintain a deep, fluent understanding of the legal technology landscape, industry trends, and in-house legal and legal operations pain points to ensure Docusign's outreach remains authoritative and impactful
• Serve as a critical bridge between Legal, Marketing, Sales, and Product teams to align messaging and share insights gathered from direct customer-legal interactions

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level