Legal On-Site Services Specialist

Ricoh•Denver, CO

3d•Onsite

About The Position

Provides operational support within a legal office environment. Responsibilities may include operating high-volume duplicating equipment, performing copying tasks, operating high-volume document scanning equipment, and operating high-volume mail processing equipment. Handles shipping/receiving, sorting, distributing, and processing incoming/outgoing mail and faxes, including applying postage. Provides copier maintenance and basic repair. May also perform entry-level tasks such as bindery, QC/final check, housekeeping, file services, or call center support. Reports to the Site Manager, Site Supervisor, or Assistant Site Manager depending on site structure.

Requirements

High school diploma, GED, or equivalent experience.
Completion of Ricoh Legal training within 90 days of hire; maintain ongoing training requirements.
Some copy-related job experience preferred.
Minimum 1 year of experience in the legal industry strongly desired.
Strong customer service, communication, and interpersonal skills.
May require valid driver’s license and minimum auto insurance per Ricoh policy.
Demonstrated competency with basic computer skills, including MS Office Suite.
Technical aptitude with printers, copiers, postage machines, and office equipment.
Strong organizational skills.
Ability to use hardware/software for cost recovery, document management, and workflow.
Understanding of shipping/receiving procedures.
Basic electronics knowledge preferred.
Ability to work independently and adapt to project needs.
Ability to determine correct packing methods and verify packing slips.
Ability to follow mail delivery instructions.
Troubleshooting and problem-solving skills.
Ability to read and comprehend technical manuals and related publications.
Excellent customer relations and verbal communication skills.

Responsibilities

Runs high-volume copy machines and performs binding and finishing work.
Manages highly sensitive, time-critical legal documents.
Provides the highest quality output due to the sensitive nature of legal materials.
Operates high-volume scanners.
Operates image-handling software.
Uses MS Office and email systems.
Ensures convenience copiers function properly; performs daily quality checks, clears jams, and reports issues.
Maintains records for management reports and supply inventories.
Distributes office supplies, fax transmissions, and mail to personnel or designated drop-off points.
Calculates job charges and maintains billing logs.
Responds to and coordinates all customer service calls.
May perform filing duties per customer request.
Delivers completed jobs to designated internal or external locations.
Maintains daily meter and service logs.
May travel between customer buildings.
Answers customer questions regarding job status or feasibility.
Maintains copier areas in clean, stocked condition.
Performs shipping/receiving duties.
Uses equipment such as shrink-wrap machines, paper cutters, hole drills, bindery tools, joggers, tape machines, stackers, electric staplers, and scales.
Uses copier equipment, calculators, fax machines, postage meters, and basic PC functions.
Performs filing duties including purging and archiving.
Performs scanning, file conversion, and file naming.
Performs FTP transfers for printing and CD/DVD creation.
Manages TOCs (Table of Contents) for electronic files.
Performs OCR tasks to support keyword search.
Formats files for printing/Excel.
Assists with coordinating off-site projects (BIS or Smart Source).
Interacts professionally with legal secretaries, project managers, paralegals, associates, and partners.
Completes high-accuracy, time-sensitive projects under pressure.
Performs other duties as assigned.