Legal Office Services Lead

Ricoh • New York, NY

4h • $22 - $31 • Onsite

About The Position

Supervises the day-to-day operations of a specified 1 to 3 person site within a legal office environment. Reports directly to an Account Manager and works to provide employee developmental support. Will also assist in employee relations matters as it pertains to supervising and directing. Works to develop, implement, and review procedures for compliance and improvement. Prepares, creates, validates, and invoices client(s) as per the customer's billing needs. Must possess excellent interpersonal and customer service skills to communicate with senior-level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. The Site Supervisor is the point person for customer issues as well as providing direction for issue resolution. Works directly or indirectly assisting site operations with any of the following office functions: Copy, Production and scanning, Fax, Mail and shipping, Hospitality assistance, Conference room setup and scheduling, Receptionist backup, Facilities support, Inventory control. Works to maintain and control an acceptable profit level within the site while looking for additional service offerings to enhance customer workflow.

Requirements

• High School Diploma or GED required.
• Two (2) or more years of experience in a related field.
• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft PowerPoint.
• Proficiency with Adobe Acrobat (PDF).
• Proficiency with Legal software applications.
• Strong organizational skills.
• Ability to effectively set goals, lead, and train employees.
• Strong technical skills and ability to operate complex equipment.
• Ability to stay current on emerging technology and industry trends through ongoing learning and development.

Nice To Haves

• Minimum of two (2) years of experience in the legal industry strongly preferred.
• Experience supporting various legal practice areas preferred, including: Criminal, Civil, Corporate, Real Estate, Bankruptcy, Intellectual Property.
• Experience delivering classroom and/or informal training preferred.
• Experience operating advanced equipment and performing complex production work preferred.

Responsibilities

• Supervises the day-to-day operations of a specified 1 to 3 person site within a legal office environment.
• Provides employee developmental support and assists in employee relations matters.
• Develops, implements, and reviews procedures for compliance and improvement.
• Prepares, creates, validates, and invoices client(s) as per customer billing needs.
• Acts as the point person for customer issues and provides direction for issue resolution.
• Assists with site operations including copy, production, scanning, fax, mail, shipping, hospitality, conference room setup, receptionist backup, facilities support, and inventory control.
• Maintains and controls an acceptable profit level within the site.
• Looks for additional service offerings to enhance customer workflow.
• Understands client matter workflow, including chargebacks, legal technologies, legal records management, and legal processes/documents.
• Assists with scheduling needed equipment, labor, and supplies for offsite trials.
• Responsible for the effective implementation and management of the Ricoh Service Excellence methodology.
• Functions as a working supervisor, assisting in daily tasks and operations as required by the customer contract.
• Maintains formal contact with customers daily.
• Handles highly confidential and time-sensitive documents.
• Provides quality work due to the sensitive nature of legal documents and projects.
• Understands law firm structure and hierarchy while interacting with and providing professional support to legal staff.
• Responsible for job accuracy on projects that may require expedited turnaround times and strict deadlines.
• Provides training on workflow and machine operations when necessary.
• Ensures payroll accuracy by overseeing and correcting time clock punches.
• Achieves shift profitability by effectively supervising labor, materials, and supplies.
• Operates shifts and maintains quality standards to comply with audits and deadlines.
• Meets quality and deadline standards through effective job scheduling practices.
• Maintains efficient workflow by holding direct reports accountable for quality and efficiency.
• Facilitates resolution of issues concerning pricing, order intake, and invoicing.
• Ensures all direct reports execute objectives using development plans, ninety-day plans, and regular performance reviews.
• Posts reports showing productivity, quality, and deadline results.
• Maintains positive internal working relationships through professional communication.
• Completes site reports and paperwork accurately and on time.
• Completes month-end management reporting.
• Assists the Account Manager with monthly financial reporting reviews.
• Performs other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED