Legal Mailroom Courier

Ricoh Americas Holdings•Louisville, KY

7d•Onsite

About The Position

Provides direct hands-on support within a legal office environment. Performs various office support tasks which may include one or more of the following areas of responsibility: walking and driving courier errands involving filings, document research, and pickups/deliveries; copy, production, and scanning; fax; mail and shipping; direct floor support; conference room setup; and facilities support. The Legal Courier must possess strong interpersonal, professional etiquette, and customer service skills to communicate effectively with senior-level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager.

Requirements

High school diploma or GED required.
One (1) to two (2) years of related work experience preferred.
Ability to provide an exceptional customer experience through strong customer service, interpersonal, and communication skills.
Valid, violation-free driver's license may be required.
Must maintain minimum automobile insurance requirements in accordance with Ricoh policy.
Working knowledge of copier equipment and related equipment maintenance preferred.
Basic electronics knowledge preferred.
Ability to work independently and adapt to changing priorities.
Ability to determine appropriate packing methods and materials and verify packing slips for accuracy.
Ability to understand and follow mail delivery and courier procedures.
Strong troubleshooting and problem-solving skills.
Ability to read and comprehend technical information contained in manuals, parts books, and related publications.
Excellent customer service and customer relationship skills.
Strong verbal communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced legal environment.
Ability to work effectively under tight deadlines and quick turnaround requirements.
Ability to lift or move items weighing up to 50 pounds.
Ability to push or pull wheeled equipment weighing up to 400 pounds during repair or relocation activities.

Nice To Haves

One (1) to two (2) years of related work experience preferred.
Working knowledge of copier equipment and related equipment maintenance preferred.
Basic electronics knowledge preferred.

Responsibilities

Move furniture and equipment to set up conference rooms for meetings and events.
Complete errands to courts, post offices, law firms, and other locations as required, while communicating the completion and status of deliveries.
Deliver paper reams and office supplies to printer and copier locations throughout the office.
Dispose of paper and confidential materials in designated shredding bins.
Interact with and provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
Accurately produce jobs and projects according to required deadlines. Assignments may require professionalism and composure under short turnaround times.
Operate office equipment, including: High-volume copy machines, Fax machines, Postage meters, Personal computers.
Utilize production equipment such as: Paper cutters, Hole drillers, Bindery equipment, Joggers, Tape machines, Stackers, Electric staplers.
Handle confidential and time-sensitive documents.
Provide quality and accurate reproduction, scanning, and project support services.
Respond to customer inquiries, including coordinating and estimating project completion times.
Provide embedded support to specific floors or integrated practice groups.
Assist with coordinating projects that will be completed off-site.
Maintain billing logs and assist in calculating charges for work performed.
Maintain logs and records for: Tracking, Management reporting, Inventory control, Supply ordering.
Distribute incoming mail, packages, office supplies, and fax transmissions to designated delivery locations.
Deliver completed reproduction work to designated delivery points, including locations outside of the customer’s office when required.
Perform pickups and deliveries that may require travel between offices and customer locations.
Handle shipping and receiving responsibilities for materials and packages.
Perform filing duties in conjunction with customer requests, including document purging and archiving.
Perform scanning, file conversion, file naming, and file encryption.
Perform OCR (Optical Character Recognition) processing to support keyword search functionality.
Format files for printing using Microsoft Office Suite and Adobe Acrobat Pro.
Conduct daily quality checks on convenience copiers to ensure proper functionality.
Respond to copier issues and clear paper jams as needed.
Maintain daily meter readings and service logs.
Stock and organize convenience copier areas.
Organize and maintain conference rooms and meeting spaces.
Assist Facilities with: Box moves, Office relocations, Occupant moves.
Assist Facilities with light maintenance activities.
May perform occasional cleaning duties.
May require periodic overtime, including evenings, weekends, and emergency response situations.
Perform other duties as assigned.