Legal Intake Specialist

Bush & Bush Law Group

1d • Hybrid

About The Position

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Bilingual Legal Intake Specialist [Spanish] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed. The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Requirements

• Fluency in both English and Spanish is mandatory.
• High school diploma or equivalent required
• Previous experience in a legal environment or customer service/intake role is preferred.
• Excellent verbal and written communication skills with a strong customer service focus.
• Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
• Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
• A genuine desire to assist clients in their times of need and a compassionate demeanor.

Nice To Haves

• some college coursework preferred
• familiarity with case management software is a plus

Responsibilities

• Professionally handle incoming calls from clients involved in auto accidents
• Gather essential information regarding the accident and potential legal representation needs.
• Demonstrate empathy and understanding while maintaining a high level of professionalism.
• Communicate effectively with clients to explain legal processes and procedures.
• Provide information about the firm's services and answer client queries.
• Collect and document relevant details to assist attorneys in evaluating cases.
• Manage multiple tasks simultaneously in a fast-paced environment.
• Efficiently navigate and update electronic systems while engaging with clients on the phone.
• Prioritize and address urgent client needs promptly.
• Maintain accurate and confidential client records in compliance with legal standards.
• Organize and update client information, ensuring accessibility for legal professionals.
• Utilize Excel sheets and other tools to manage and track client data.
• Provide administrative assistance to legal professionals as needed.
• Collaborate with the legal team to ensure smooth case progression.
• Assist in the preparation and organization of legal documents.

Benefits

• Supportive and innovative team culture
• Opportunities for career advancement and ongoing professional development
• Flexible work arrangements to support a healthy balance between personal and professional life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED