Legal Intake Specialist (remote)
Viva Engage
•Remote
About The Position
A Viva Engage client is looking for a skilled Intake Specialist to join their Intake team! Pacific Workers Join a dynamic and rapidly growing law firm dedicated to fighting for injured workers' rights! Recognized as one of the fastest-growing companies in the Bay Area and a leader in client service, Pacific Workers stands at the forefront of Workers Compensation advocacy.
Requirements
- 2+ years of experience in legal settings, back-office operations, or remote customer service.
- Fluent in English (reading, writing, and speaking) with near-native proficiency.
- Remote position requires a reliable high-speed internet connection and a dependable computer.
- Availability to work California hours and holidays (U.S. holidays are observed as paid time off, but Mexican holidays will be working days).
- Strong organizational and administrative skills.
- High attention to detail and excellent follow-up habits.
- Professional and timely communication via phone, email, and text.
Responsibilities
- Prepare and organize client case files following firm protocols.
- Verify employer and insurance details for each new intake case.
- Track and collect missing documents or client information to complete case files.
- Coordinate with Intake Specialists and other team members to ensure smooth case transitions.
- Maintain accurate and timely records using legal software systems.
- Communicate via phone and email with legal teams.
Benefits
- Monday to Friday schedule
- 100% remote position
- Paid time off in your first year
- Social benefits
- Well-being programs
- Great bonus system
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
