Legal Intake Specialist

Olinsky Law Group • City of Syracuse, NY

3d • Onsite

About The Position

At Olinsky Law Group, we're more than just a place to work. We're a team that values collaboration, growth, and professional development. Guided by our core values of We Care Deeply, We Work Hard, and We Win Together, we're committed to supporting both our clients and one another. As a Social Security Disability law firm, we're seeking a motivated, detail-oriented individual who is eager to make a meaningful impact while building a rewarding career with us. Are you ready to take the next step in your career? The Intake Specialist is the first point of contact for clients and potential clients and is an integral part of managing legal cases throughout the litigation process.

Requirements

• Associate Degree or Paralegal Certificate
• Proficiency in Microsoft Office Outlook and MS Word required
• Knowledge of a multi-line telephone system, proficiency on computers, and excellent data entry and typing skills
• Excellent verbal and written communication skills, including ability to communicate professionally with peers and clients
• Self-starter with the ability to work independently as well as part of a team
• Ability to work in a team environment and multitask
• Ability to problem-solve
• Extremely well organized
• Deadline focused, strong attention to detail with high level of accuracy

Nice To Haves

• Customer Service experience strongly desired
• Salesforce and/or Litify experience a plus

Responsibilities

• Greet clients and visitors in a professional and courteous manner
• Answer calls from clients and potential clients and field their questions
• Perform client intakes at all levels of the legal process
• Make calls to clients to assist them in completing their intake process
• Assist in processing, maintaining, and managing of cases through the intake process
• Assist in maintaining the case management database, Litify, (Salesforce)
• Maintain confidentiality and adhere to firm policies and procedures
• Assist with filing, scanning, and organizing documents as needed

Benefits

• Paid Time Off (PTO)
• Company Paid Holidays
• Employee Assistance Program
• 401k Plan (Roth & Pre-Tax)
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Short- & Long-Term Disability Insurance
• Health Savings Account (HSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree