Legal Intake Agent (Sales Driven) Nights/Weekends
The Wilhite Law Firm•Denver, CO
•Hybrid
About The Position
If you can turn a stressed-out caller into a signed client—this is your lane. We’re hiring a Legal Intake Agent with real sales chops—someone who can build trust fast, ask the right questions, and confidently guide people to the next step. You’ll be the first voice clients hear, and your performance directly impacts the firm’s growth.
Requirements
- 2+ years of Intake and/or sales + high-volume phone work (call center, inside sales, medical intake, legal intake, insurance, etc.)
- A track record of meeting or beating goals (conversion, revenue, appointments, retention—anything measurable)
- Strong communication: warm, confident, professional, and assertive when needed
- Solid typing and detail accuracy (you can talk and document at the same time)
- Comfort with tech: case management tools, texting platforms, VOIP, etc.
- Proficient in Microsoft Office
- Bilingual English/Spanish required
- Exemplify our Core Values: Committed – fearless, driven, accountable, resilient
- Exemplify our Core Values: Mindful – measured, prudent, critical thinking, results oriented problem solvers
- Exemplify our Core Values: Agile – continually improve, love to learn, flexible, creative
- Exemplify our Core Values: Collaborative – kind, authentic, fun, compassionate, team player who loves to win
Nice To Haves
- Personal injury law firm experience helpful/preferred
- Familiarity with Lead Docket and FileVine a plus
Responsibilities
- Answer inbound calls and web leads with urgency, empathy, and control
- Qualify leads using a proven script while keeping the conversation human
- Ask smart questions, capture accurate details, and spot red flags quickly
- Set expectations, explain the process, and secure signed agreements
- Follow up like a pro—texts/calls/emails until you get a yes or a no
- Smooth handoff of potential case to appropriate attorney
- Document everything cleanly in the case management system—no sloppy notes, no missing info
- Hit weekly goals for contact rate and conversion rate
Benefits
- Competitive hourly base pay
- $49-58k base annually
- Progressive bonus structure averaging $30k+ per year
- The more qualified cases signed increases your earning opportunity
- A team that moves fast, supports each other, and takes results seriously
- Comprehensive benefit package
- Paid Time Off (PTO)
- 401k with match
- Dog friendly campus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
