Legal Director, Legal Transactions

Five9•San Ramon, CA

1d•Hybrid

About The Position

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We are looking to add a world-class commercial attorney to join its legal and compliance team. This role will partner closely with the sales team, as well as reseller-, finance-, sales-operations-, account management and other teams to execute on company business objectives and drive legal departmental initiatives. The ideal candidate is an individual who thrives in a sales environment, has excellent written and verbal skills and a proven ability to work collaboratively in a team setting. Strong interpersonal skills are also key to success in the role, as is the ability to work under strict timelines. The attorney will leverage their experience negotiating and drafting complex sales transactions, including SaaS (or Contact Center as a Service) agreements with a variety of customers and partners including financial companies, healthcare providers, retail companies and insurance companies of different scale and sizes (SMB and Enterprise). This role will counsel work across team members within Legal and Compliance, as well as with business partners on matters involving telecommunications, service level agreements, artificial intelligence, and data privacy frameworks, including GDPR, CCPA and HIPPA. The ideal candidate will also have a proven record negotiating a high volume of transactions per quarter and can equally manage legal requests from multiple internal clients. This attorney will also have the opportunity to negotiate a variety of other commercial agreements including vendor, reseller and distribution partner agreements. The candidate will assist in the continuous improvement of standard form agreements, create playbooks and clauses for inclusion in the company’s CLM tool.

Requirements

JD plus 10-15 years combined law firm and in-house legal department experience with at least 6 years of experience in drafting and negotiating complex agreements in a high-pressure tech sales environment
Substantial experience negotiating SaaS agreements, Data Protection Agreements, Business Associate Agreements, vendor/supplier contracts, and reseller agreements for technology companies
Familiarity working across the globe, to support multiple time zones and cultures
Experience with telecommunications law, artificial intelligence and data privacy frameworks, including GDPR, CCPA and HIPPA, is strongly preferred
A passion for developing strong, collaborative working relationships with Legal and Compliance teammates and peers
Strong working knowledge of business processes for Cloud business capabilities like go-to-market, customer experiences, finance processes, and operational efficiencies
Dedication to and compassion for the customer experience is a must
Self-motivated, energetic, excellent interpersonal, organizational, conflict-resolution skills
Gravitas and the proven ability to develop collaborative working relationships with a strong team of sales and other company business units
Demonstrated experience working efficiently with attention to responsiveness
A self-starter who possesses a strong work ethic
High degree of flexibility, independence, initiative, and detail orientation
Ability to present complex ideas in easy-to-understand language
Highly organized and able to handle multiple activities and manage high volumes simultaneously
Ability to work effectively in a fast-paced and continuously changing environment

Nice To Haves

East Coast preferred, but Five9 will consider other locations depending on candidate.

Responsibilities

Own the execution of day-to-day sales and commercial legal process activity.
Partner closely with the sales team, as well as reseller-, finance-, sales-operations-, account management and other teams to execute on company business objectives and drive legal departmental initiatives.
Negotiate and draft complex sales transactions, including SaaS (or Contact Center as a Service) agreements with a variety of customers and partners.
Counsel work across team members within Legal and Compliance, as well as with business partners on matters involving telecommunications, service level agreements, artificial intelligence, and data privacy frameworks, including GDPR, CCPA and HIPPA.
Negotiate a variety of other commercial agreements including vendor, reseller and distribution partner agreements.
Assist in the continuous improvement of standard form agreements, create playbooks and clauses for inclusion in the company’s CLM tool.

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave.
Annual performance bonus
Stock
Other applicable incentive compensation plans.