About The Position

The Billing Assistant plays a vital role in supporting a fast paced legal billing operation by ensuring accuracy, consistency, and professionalism. This role is ideal for someone who enjoys working with detailed financial records while also engaging directly with clients in a calm and solution focused manner. On a daily basis, the Billing Assistant collaborates closely with attorneys and internal teams to maintain trust balances, prepare invoices, and resolve billing questions with care and discretion. Success in this role comes from being highly organized, comfortable handling sensitive conversations, and confident working independently in a remote environment. Candidates who thrive here enjoy structure, value precision, and take pride in delivering clear and reliable billing support.

Requirements

  • Detail oriented with strong accuracy in financial data
  • Professional written and verbal communication skills
  • Ability to handle sensitive billing discussions with discretion
  • Highly organized and able to manage multiple deadlines
  • Strong understanding of trust accounting and legal billing compliance
  • Comfortable working remotely and collaborating with attorneys and staff
  • Confident handling both inbound and outbound client calls
  • Bilingual English Spanish communication proficiency
  • Experience in legal billing, preferably in family law

Responsibilities

  • Handle a mix of inbound billing inquiries and outbound payment follow ups
  • Maintain organized billing records and support workflow improvements
  • Review attorney time entries and prepare accurate billing reports
  • Respond to billing inquiries and communicate professionally with clients
  • Follow up on past due balances, collections, and payment plans
  • Monitor client retainers and send replenishment requests when balances are low
  • Manage billing, invoices, trust balances, and payment records in Clio
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