Legal Associate - Hybrid Nashville, TN
About The Position
TennCare's Office of General Counsel (OGC) requires the services of 1 Legal Assistant (LA) contract resource staff to support a significant increase in communications from advocates and legal organizations. This increase has expanded OGC’s administrative workload and diverted attorney time from higher-value legal work. OGC serves as the agency’s primary avenue for advocates to raise legal disputes, program concerns, and questions involving TennCare applicants and members. This pathway helps resolve issues early, provides guidance on remedial actions when needed, and mitigates litigation risk. However, the volume of incoming communications has grown substantially, driving increased requirements for consistent tracking, reporting, and timely responsiveness.
Requirements
- Legal Assistant (LA) contract resource staff
Responsibilities
- Manage OGC’s shared inbox by continuously monitoring messages.
- Promptly route new inquiries to the appropriate business groups.
- Apply internal color-coded tags to support workflow tracking and reporting.
- Maintain an organized inbox to reduce the risk of missed requests.
- Appropriately archive and reopen email threads as matters evolve.
- Provide reporting and meeting support by creating weekly agendas from the central tracking spreadsheet.
- Prepare twice-weekly update reports for General Counsel meetings.
- Conduct monthly reviews of archived emails for accuracy and proper categorization.
- Maintain/update the tracker for matters initiated through the shared inbox.
- Assist with additional legal administrative support such as other inbox management, calendar maintenance, answering calls, document review support, and meeting note-taking, as capacity allows.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
