Legal Assistant

Parnall Law•Roswell, NM

8d•Onsite

About The Position

Parnall Law Firm is seeking a motivated and detail-oriented Legal Assistant to play a key role in supporting their Pre-Litigation Case Managers. This role is crucial for ensuring every client's case moves forward as efficiently and effectively as possible. The firm is looking for individuals eager to grow in a legal career, thrive in a team-first environment, and take pride in work that genuinely helps people. Parnall Law is the largest personal injury firm in New Mexico and is dedicated to advocating for clients.

Requirements

Strong desire to learn and grow in a legal environment.
Proficiency in Microsoft Office Suite.
Team-oriented mindset with the ability to work independently and manage multiple priorities.
Excellent communication skills, verbal and written.
Empathy for injured clients.
Confidence and motivation to exceed expectations.
Professional attire and demeanor.
Ability to work on-site Monday–Friday, 8:00 AM–5:00 PM.
Ability to pass a background check.

Responsibilities

Assist Case Managers in the Pre-Litigation phase of the legal claim process, moving cases forward on behalf of clients as efficiently and effectively as possible.
Complete every task with accuracy, professionalism, and genuine care for the clients served.
Uphold the same standards of integrity and dedication in every interaction that Parnall Law brings to every client served.
Attend firm-wide huddle every Monday at 8:00 AM.
Attend daily team mini huddles Tuesday through Friday at 8:00 AM.
Have status comments entered before weekly OOS meetings.
Attend biweekly meetings with Team Lead to review individual metrics and goals.
Open all UM/UIM claims within 1 day of signed retainer.
Open all liability claims within 1 day of receipt of liability information from police report or IPRA.
Send out letters of representation within 24 hours of claims being opened.
Send out welcome letters within 2 days of being retained by client.
Obtain client homework, photos, and dec pages within 14 days of being retained.
Obtain insurance dec pages within 14 days of sending out the letter of representation.
Prepare PeopleMap and background on tort/defendant and client within 2 days of a case being moved to Prep.
Ensure overdue tasks never exceed 50.
Complete all task items accurately and in a timely fashion.
Complete all Case Manager requests accurately and promptly.
Post all case information accurately in SmartAdvocate.
Conduct client follow-up calls as directed by Case Manager.
Verify adjuster contact information prior to demand being sent out.
Compile attachments for demand letters (on disc or via online portal uploads) and note dates in case and insurance tabs.
Make follow-up calls to insurance carriers to confirm receipt of demand letters.
Conduct property address searches, license research, and light investigation as directed by Case Manager.
Answer incoming calls via the First Call Group.
Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape.
Follow and maintain all firm policies and procedures.