Legal Applications & AI Adoption Analyst

Carr Allison•Birmingham, AL

8d•Remote

About The Position

Carr Allison is seeking a Legal Applications & AI Adoption Analyst to support, improve, and promote the firm’s use of key business applications and approved artificial intelligence platforms. This role focuses on accelerating attorney and staff adoption of AI tools, acting as a liaison between IT, attorneys, practice groups, administrative departments, and vendors. The analyst will help users understand application usage, identify automation opportunities, develop training, and provide support for legal technology solutions. This is a remote-eligible position that requires occasional travel and effective support across multiple offices.

Requirements

Experience supporting business, legal, or enterprise applications.
Strong understanding of Microsoft 365 applications, including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
Strong communication skills with the ability to work effectively with attorneys, staff, vendors, and IT personnel.
Ability to explain technical concepts in clear, practical, and non-technical language.
Strong troubleshooting and problem-solving skills.
Ability to create clear documentation, training materials, and user guides.
Ability to work independently in a remote environment.
Strong organizational skills and ability to manage multiple priorities.
Candidates must work in one of the states where the firm operates: Alabama, Georgia, Florida, Mississippi, or Tennessee.

Nice To Haves

Experience in a law firm or professional services environment.
Experience with Aderant, iManage, Harvey, Microsoft Power Automate, Foxit, or Kofax Power PDF.
Familiarity with AI tools used in legal or professional services environments.
Experience creating and delivering training to attorneys, paralegals, legal assistants, or administrative teams.
Experience with workflow automation, reporting, or process improvement.
Familiarity with legal confidentiality, client data protection, and ethical technology use.
Basic understanding of SQL, reporting tools, or data analysis is a plus.

Responsibilities

Support the firm’s adoption and effective use of approved AI platforms, including Harvey and Aderant AskMaddie.
Provide one-on-one and group training to attorneys and staff on approved AI tools.
Develop practical AI use cases tailored to legal workflows, administrative tasks, and firm operations.
Help attorneys and staff understand appropriate, secure, and effective ways to use AI in daily work.
Create quick reference guides, sample prompts, workflow examples, and training materials.
Monitor AI usage trends and assist with adoption reporting, user engagement, and follow-up training.
Identify barriers to AI adoption and recommend solutions to improve usage and confidence.
Coordinate with vendors on AI-related support issues, product updates, training opportunities, and roadmap items.
Assist in evaluating new AI features or tools for possible firm use.
Reinforce firm policies regarding confidentiality, client data, ethical AI use, and responsible technology adoption.
Provide application support for core firm systems, including but not limited to: Aderant, iManage, Microsoft 365, Microsoft Power Automate, Foxit PDF Editor+, and other legal, productivity, document management, and workflow tools.
Troubleshoot application issues reported by attorneys, staff, and administrative departments.
Work with vendors and internal IT team members to resolve application-related problems.
Assist with application configuration, user access, security roles, templates, workflows, and integrations.
Support application upgrades, testing, deployments, and documentation.
Maintain knowledge of firm workflows and recommend improvements using existing technology.
Assist with reporting, data validation, and process analysis related to firm applications.
Develop user-friendly documentation, training guides, FAQs, short videos, and tip sheets.
Conduct live and remote training sessions for attorneys, paralegals, assistants, and administrative staff.
Create role-specific training content for legal applications and AI tools.
Partner with practice groups and departments to identify recurring pain points and training needs.
Help standardize best practices for use of the firm’s legal technology tools.
Promote awareness of underutilized application features that can improve productivity.
Assist with onboarding new attorneys and staff on core firm applications.
Identify opportunities to streamline manual or repetitive processes using tools such as Microsoft Power Automate.
Assist in designing, testing, documenting, and supporting basic workflow automations.
Work with users to understand business requirements and translate them into practical technology solutions.
Support continuous improvement initiatives involving document workflows, approvals, notifications, reporting, and task automation.
Collaborate with IT team members on integrations between Microsoft 365, Aderant, iManage, and other systems where appropriate.
Coordinate with application vendors for support, troubleshooting, training, and product information.
Participate in application-related projects, upgrades, implementations, and pilots.
Track issues, enhancement requests, and recurring user concerns.
Assist with testing and validation of new features, patches, and releases.
All other tasks assigned by supervisor and/or Chief Operating Officer