Legal AI Specialist

Goodwin Procter•San Francisco, NY

19h

About The Position

The Legal AI Specialist is part of Goodwin’s Knowledge & Innovation (K&I) team and is responsible for the day-to-day operation, support, and maintenance of AI solutions, automation workflows, and knowledge resources that support the firm’s industry and practice groups. The role helps ensure deployed solutions operate effectively by monitoring performance, managing user feedback, troubleshooting issues, and coordinating enhancements from pilot through ongoing adoption. The Specialist is the operational point of contact for solutions within their portfolio and reports to the Senior Knowledge & Innovation Lawyer, who serves as the AI lead for the firm’s Real Estate industry group. The Specialist works closely with the K&I, AI + Innovation, Data, and Enterprise Applications teams, attorney sponsors, and other business professionals across the firm. The role also supports Real Estate industry group knowledge repositories, SharePoint resources, training portals, foundation and profiling data-quality initiatives, and deal terms administration and profiling backlog management.

Requirements

Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical experience.
2–5 years of experience in legal operations, knowledge management, legal technology, product or application support, project management, data analysis, or a related field.
Demonstrated experience supporting, maintaining, or administering business applications, workflow tools, or AI-enabled solutions in a professional environment.
Experience working with Claude, ChatGPT, or comparable generative AI tools, together with Excel, SharePoint, Microsoft 365, and data reporting tools.
Strong organizational and project-management skills, with the ability to manage multiple initiatives simultaneously and work independently.
Exceptional attention to detail and a demonstrated commitment to data quality and operational reliability.
Ability to exercise sound judgment, escalate appropriately, and proactively identify opportunities for process improvement.
Proactive, intellectually curious, and adaptable, with the ability to quickly learn new subject matter and communicate effectively across legal, business, and technology audiences.
Demonstrated interest in AI, automation, legal technology, or innovation programs.
Strong written and verbal communication skills.

Nice To Haves

Corporate paralegal experience.
Experience with Power Platform, automation tools, ticketing or issue-tracking systems, or knowledge-management systems.
Background or interest in regulatory monitoring, law, real estate, or another relevant industry such as life sciences, finance, private equity, healthcare, or technology.

Responsibilities

Serve as the first-line operational owner and primary point of contact for AI-enabled solutions, automation workflows, and knowledge tools within the Knowledge & Innovation portfolio.
Monitor solution performance, reliability, and output quality; identify issues, conduct root-cause analysis, and coordinate timely remediation with technical and business stakeholders.
Investigate and triage issues, diagnose root causes including data-quality and configuration problems, and coordinate remediation with applicable stakeholders.
Maintain and update solution configurations, prompts, knowledge sources, documentation, and related content to support accuracy, usability, and ongoing effectiveness.
Conduct quality reviews of AI-generated outputs and escalate legal, compliance, risk, or governance concerns as appropriate.
Support deployment, configuration, testing, and release of new AI solutions, enhancements, and automation workflows.
Manage user feedback, enhancement requests, and feature backlogs; prioritize opportunities and coordinate implementation with internal teams and external vendors.
Analyze adoption, usage, performance, and user satisfaction metrics to recommend and drive continuous improvement initiatives.
Lead operational aspects of assigned projects, including planning, status tracking, stakeholder communications, documentation, and follow-up activities.
Develop and maintain user guides, training materials, operational runbooks, and other resources that support user adoption and sustainable solution management.
Maintain knowledge repositories, SharePoint resources, training portals, and other systems supporting knowledge management and AI initiatives.
Monitor and improve data quality across knowledge, profiling, reporting, and related systems to ensure reliable inputs for AI and business intelligence solutions.
Conduct legal, market, competitive, and technology research and support development of reports, presentations, knowledge resources, and other innovation-related deliverables.
Maintain Real Estate industry group knowledge repositories, SharePoint resources, and training portals.
Support Real Estate industry group foundation and profiling data-quality initiatives.
Administer Real Estate industry group deal terms and manage the profiling backlog.