Legal AI Architect, Intake Specialist

Eve

9d•$140,000 - $170,000•Remote

About The Position

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. About the Role: Intake is the highest-leverage moment in a plaintiff's firm's relationship with a client — cases get signed or lost here, often before anyone at the firm has opened a file. It's also one of the most technically demanding surfaces we build: every firm's AI voice agent, call scoring, transfer rules, and lead routing gets hand-tuned to that firm's practice areas and intake process, and as more firms come through the door, that build work only becomes more central to how fast and how well they succeed on Eve. We're hiring a Legal AI Architect to own intake as its own discipline: the technical build, the integration work, and the relationship with every firm going through it, end to end. You'll partner with the CSM who owns the overall onboarding relationship and with integrations engineering on the phone system and CRM side — but the intake build itself, and the firm's experience of it, is yours to run.

Requirements

You have a J.D., or you've held a legal operations role at a plaintiffs' firm of meaningful size.
You understand intake — call flows, lead qualification, objection handling, and what actually makes a case viable — from real experience with it, whatever form that took.
You can turn that operational knowledge into a technical build — comfortable configuring and iterating on AI-driven workflows, not just describing how intake should work.
You document and systematize as you go, so what you know becomes the team's playbook, not just your own.
You work well across functions — with CSMs who own the client relationship, with integrations engineering, and directly with firms.

Nice To Haves

Direct experience with legal intake or voice AI platforms (RingCentral, Clio Grow, Lead Docket, Smart Advocate, or similar).
Consulting experience layered on top of legal or intake operations background.
Experience training non-technical teams on a new workflow or tool.

Responsibilities

Own voice agent customization end to end for every firm in intake onboarding — the call flow (personality, firm knowledge base, objection handling, case-type-specific intake questions), transfer rules, staff directories, and call/lead scoring criteria, all tuned to how that firm actually runs intake.
Set up the full intake stack alongside integrations engineering: phone system integrations (RingCentral and others), CRM/DMS handoff (Clio Grow, Lead Docket, Smart Advocate), and e-signature setup so a retainer can go out and get signed while the client is still on the phone.
Set the standard for what "fully onboarded" looks like on intake — the checkpoints, the sequencing, the judgment calls — so every firm you touch lands in a good spot and stays there.
Turn what you learn into training and documentation the rest of the team builds on, raising what every CSM and LAA can handle on their own over time.
Carry a book of intake-focused accounts, including the intake-only and "land and expand" deals that are hard to place well because of how specialized this setup is. (Open question: does this book stay at standard scope, or flex down-market given how much more standardized intake-only setups are versus a full Eve implementation?)