Legal Administrator

Law Office of Bryan Fagan • Houston, TX

15h • Onsite

About The Position

The Law Office of Bryan Fagan is a premier, rapidly scaling law firm specializing in family, estate planning & probate, and criminal law. With multiple offices across Texas and plans for further expansion, the firm is seeking a top-tier operating executive to lead all non-legal operations. This is a pure operations leadership role with no legal counsel, case strategy, or attorney-supervision authority. As Senior Manager reporting to Executive leadership, you will be the single accountable executive for business operations, directly managing key department managers. This role is ideal for a metrics-driven operations leader experienced in scaling multi-unit operations and managing other managers, offering an opportunity to drive high-level strategy and execution in a successful firm.

Requirements

• 7–10+ years of progressive operations leadership experience, preferably in high-volume regulated services (e.g., legal, healthcare, franchise, or multi-unit services).
• BA/BS in a related field.
• Proven track record of managing managers, hiring, developing, and leading high-performing business leaders.
• Strong experience with CRM governance at scale.
• Strong leadership presence—comfortable being accountable for manager's performance and implementing corrective actions.

Nice To Haves

• Legal industry background
• MBA
• HubSpot experience

Responsibilities

• Directly lead, coach, and evaluate department heads to build high-performing administrative teams.
• Drive conversion KPIs (speed-to-lead, consult-to-hire) and maintain firm-wide HubSpot pipeline discipline.
• Partner with Finance to support the creation of processes, systems, and reporting.
• Align lead volume with intake capacity, managing cost-per-case-signed.
• Maintain a high collections rate and realization rate, addressing systemic billing bottlenecks.
• Oversee hiring velocity, retention, and onboarding consistency; standardize administrative SOPs for seamless opening of new locations.
• Build and own the firm-wide executive scorecard, presenting monthly performance and corrective actions directly to the Owner/Managing Partner.

Benefits

• Competitive Pay!
• Paid Time Off
• Competitive Benefits Package: Including Medical, Dental, and Vision insurance, Short and Long Term Disability Insurance, as well as Voluntary Term Life Insurance.
• A robust 401K plan with a match of up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager