Legal Administrator

Law Office of Bryan Fagan•Houston, TX

7d•Onsite

About The Position

The Law Office of Bryan Fagan is a premier, rapidly scaling law firm with over 16 offices across Texas, specializing in family, estate planning & probate, and criminal law. The firm is seeking a top-tier operating executive to lead all firm-wide non-legal operations to support its multi-location expansion. This is a pure operations leadership role with no legal counsel, case strategy, or attorney-supervision authority. The Executive Legal Administrator will be the single accountable executive for business operations, directly managing 7 key department managers: Intake/Sales, Marketing, Billing/Collections, HR, Facilities/IT, Finance, and Office Administration. This role is ideal for a metrics-driven operations leader experienced in scaling multi-unit operations and managing other managers, offering an opportunity to drive high-level strategy and execution in a successful firm.

Requirements

7–10+ years of progressive operations leadership experience, preferably in high-volume regulated services (e.g., legal, healthcare, franchise, or multi-unit services).
BA/BS in a related field.
Proven track record of managing managers, hiring, developing, and leading high-performing business leaders.
True ownership of financial statements, cash flows, and budget variances.
Strong experience with CRM governance at scale; HubSpot is highly preferred.
Strong executive presence—comfortable being accountable for firm performance and implementing corrective actions.

Nice To Haves

Legal industry background
MBA

Responsibilities

Directly lead, coach, and evaluate department heads to build high-performing administrative teams.
Drive conversion KPIs (speed-to-lead, consult-to-hire) and maintain firm-wide HubSpot pipeline discipline.
Own firm-wide budget-to-actual accuracy, payroll, operational cash flows, and monthly variance reporting in partnership with the Finance Manager.
Align lead volume with intake capacity and manage cost-per-case-signed in partnership with the Marketing Manager.
Maintain a high collections rate and realization rate, addressing systemic billing bottlenecks.
Oversee hiring velocity, retention, and onboarding consistency; standardize administrative SOPs for seamless opening of new locations.
Build and own the firm-wide executive scorecard, presenting monthly performance and corrective actions directly to the Owner/Managing Partner.