V109- Legal Administrative Assistant

Job Duck

2d•$1,040 - $1,100•Remote

About The Position

Job Duck is hiring a Legal Administrative Assistant to support a criminal defense practice. The role serves as a professional, patient, and compassionate first point of contact for incoming callers, gathers background information, explains required documents, and helps prospective and existing clients receive timely assistance. The assistant also maintains organized digital folders, uploads and labels documentation, sends invoices and payment information, and coordinates handoffs to the intake team. The position calls for confident communication, organization, independence, empathy, and discretion when assisting people facing difficult circumstances. The role requires full-time availability during Eastern Time business hours, with a schedule of 8:00 a.m. to 5:00 p.m. Eastern Time. The position does not include email or calendar management. Compensation is listed as USD 1,040 to USD 1,100; the posting does not specify the pay period.

Requirements

Full-time availability during Eastern Time business hours; the stated schedule is 8:00 a.m. to 5:00 p.m. Eastern Time.
English fluency and strong verbal communication skills.
Comfort handling approximately 16 to 30 calls per day.
Ability to learn and follow the organization’s internal folder management system.

Nice To Haves

Experience answering professional phone calls is preferred but not required.
Experience with Grasshopper, LawPay, and Dropbox is preferred.

Responsibilities

Provide general administrative support to the team.
Route prospective new clients to the appropriate intake team member for further assistance.
Communicate patiently and compassionately with individuals experiencing difficult circumstances.
Support consultation payment collection through LawPay when assigned.
Send invoices and payment information to clients.
Conduct follow-up calls with existing clients when needed.
Maintain accurate and orderly folders in the organization’s internal system.
Upload, label, and organize documents within the appropriate digital folders.
Explain which documents callers need to provide before proceeding.
Ask initial screening questions about the caller’s location and type of case.
Request and receive documentation from prospective and existing clients.
Answer calls professionally and gather relevant background information.
Escalate documents, questions, and client matters to the appropriate team member for review.
Serve as the initial point of contact for incoming callers.
Protect confidential client and case information.