V109C - Legal Administrative Assistant

Job Duck

1d • $1,040 - $1,100 • Remote

About The Position

Join Job Duck as an Intake and Administrative Assistant supporting a criminal defense practice. You will serve as a professional, patient, and compassionate first point of contact for callers, gather background information, explain required documentation, and help prospective and existing clients receive timely support. You will also manage digital folders, upload documentation, send invoices, and coordinate accurate handoffs to the intake team. The role suits someone who communicates confidently, stays organized without close supervision, and assists people facing difficult circumstances with empathy and discretion. The position does not include email or calendar management.

The compensation range is USD 1,040 to USD 1,100. The schedule is 8:00 a.m. to 5:00 p.m. Eastern Time, with full-time availability during Eastern Time business hours required.

Requirements

• Full-time availability during Eastern Time business hours.
• Availability for the schedule of 8:00 a.m. to 5:00 p.m. Eastern Time.
• English fluency and strong verbal communication skills.
• Comfort handling approximately 16 to 30 calls per day.
• Ability to learn and follow the organization’s internal folder management system.

Nice To Haves

• Experience answering professional phone calls is preferred but not required.
• Experience with Grasshopper, LawPay, and Dropbox is preferred.

Responsibilities

• Upload, label, and organize documents within the appropriate digital folders.
• Maintain accurate and orderly folders in the organization’s internal system.
• Conduct follow-up calls with existing clients when needed.
• Send invoices and payment information to clients.
• Support consultation payment collection through LawPay when assigned.
• Communicate patiently and compassionately with individuals experiencing difficult circumstances.
• Route prospective new clients to the appropriate intake team member for further assistance.
• Provide general administrative support to the team.
• Protect confidential client and case information.
• Serve as the initial point of contact for incoming callers.
• Escalate documents, questions, and client matters to the appropriate team member for review.
• Answer calls professionally and gather relevant background information.
• Request and receive documentation from prospective and existing clients.
• Explain which documents callers need to provide before proceeding.
• Ask initial screening questions regarding the caller’s location and type of case.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed