Legal Action & Attorney Network Assistant Manager & Trainer

North American Recovery•West Valley City, UT

5d•$26 - $32•Onsite

About The Position

North American Recovery, Utah’s premier collection agency, is seeking a high-impact professional to join our growing team in our West Valley City office. As we continue to expand at a rapid pace, we are looking for a driven, energetic leader to help strengthen and enhance our nationwide attorney network and legal action operations. For more than 32 years, North American Recovery has built an outstanding reputation for excellence in debt recovery. A key component of that success is our nationwide network of attorneys, who partner with us to initiate legal action and pursue recovery on assigned accounts. The Legal Action & Attorney Network Assistant Manager & Trainer will work closely with the Legal Network Manager and Senior Management Team to oversee attorney network operations, improve legal action performance, and lead training initiatives. This role is critical in identifying process gaps, implementing meaningful improvements, and ensuring consistent execution of company policies and procedures across our legal network. This position combines leadership, operational oversight, and training responsibilities. You will play a key role in developing team members, strengthening attorney relationships, and driving improved recovery outcomes through effective strategy and execution.

Requirements

Excellent written and verbal communication skills
Strong analytical, critical thinking, and problem-solving abilities
Exceptional organization and multitasking capabilities
Proven interpersonal and relationship-building strengths
Demonstrated leadership and coaching ability
High attention to detail and accountability
Self-motivated with a proactive, professional mindset
Ability to thrive in a fast-paced, results-driven environment
Proven experience successfully managing and developing a team of 10–15 employees in a professional office environment

Nice To Haves

Bachelor’s degree in business management or a related field

Responsibilities

Support the management and ongoing development of our nationwide attorney network
Monitor attorney performance, compliance, and account progression
Identify operational inefficiencies and recommend practical, results-driven improvements
Collaborate with Senior Management to implement strategic solutions
Train, mentor, and support team members to ensure consistency and accountability
Build and maintain strong professional relationships with attorneys and legal staff
Analyze legal action results and recommend strategies to enhance recovery performance
Partner with department leaders to improve overall network performance and company results
Contribute to the continued growth and reputation of North American Recovery