Legal Account Resolution Specialist

Weltman, Weinberg & Reis Co.A • Cincinnati, OH

13h • Hybrid

About The Position

This position is for a Legal Account Resolution Specialist, also known as a Legal Collector, who will work in a call center environment within a professional law office. The role involves making outbound and taking inbound calls to notify and locate consumers with delinquent accounts, aiming to secure payments. All consumers are in the post-judgment, legal stage of collections, and managing files throughout the legal process is a key responsibility. This role is ideal for individuals looking to start a career in the legal field or continue in customer service, requiring a strong focus on customer service, learning, and technical skills. The position can be based in Cincinnati, Cleveland, or Detroit locations.

Requirements

• High school diploma or general education degree (GED)
• 1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience
• Knowledge of basic computer operation, including internet research
• Communicates effectively verbally and in writing
• Must pass a background check and drug screening.
• In accordance with recent changes to Ohio law, we do not test for THC/Marijuana

Nice To Haves

• Employees proficient in Spanish may receive additional compensation

Responsibilities

• Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts.
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution.
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account.
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts.
• Obtains information to handle debit and check payments by phone.
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets.
• Makes decision for next activity on consumer files and monitors file for expected outcomes.
• Follow-up to ensure all available options are utilized to achieve payment of debt.
• Meets minimum standards for daily calls, files worked and goals.
• Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements.
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line.
• Complete all required training applicable to this position.
• Regular and predictable attendance is an essential function of this position.
• Other duties, as assigned.

Benefits

• $2k Retention Bonus during your 1st year of Employment!
• Hybrid Schedule potential after 6 months
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits -- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance.
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• Earn incentives through monthly contests in a fun team environment
• Paid parking or public transit for your first 180 days of employment or until you are hybrid eligible with a maximum of 6 months in the Cincinnati office.
• Onsite fitness center (available to join) in Cleveland and Cincinnati

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED