Legal Account Resolution Specialist
About The Position
Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered.
Requirements
- High school diploma or general education degree (GED)
- 1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience
- Knowledge of basic computer operation, including internet research
- Communicates effectively verbally and in writing
- Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana
Nice To Haves
- Employees proficient in Spanish may receive additional compensation
Responsibilities
- Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
- Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
- Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
- Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
- Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
- Obtains information to handle debit and check payments by phone
- Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
- Makes decision for next activity on consumer files and monitors file for expected outcomes
- Follow-up to ensure all available options are utilized to achieve payment of debt
- Meets minimum standards for daily calls, files worked and goals
- Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
- Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
- Complete all required training applicable to this position
- Regular and predictable attendance is an essential function of this position
- Other duties, as assigned
Benefits
- Hybrid Schedule potential after 6 months
- Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
- Competitive benefits -- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance.
- Promotional opportunities from within the firm
- Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
- Earn incentives through monthly contests in a fun team environment
- Paid parking or public transit for your first 180 days of employment or until you are hybrid eligible with a maximum of 6 months in the Cincinnati office.
- Onsite fitness center (available to join) in Cleveland and Cincinnati
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
