100 Percent REMOTE Customer Service Position

AIL•New York, NY

5d•Remote

About The Position

At AO Globe Life, we're looking for motivated, service-minded professionals who want more than just a job. As a Legacy Protection Advisor, you'll help veterans, labor union members, credit union members, and their families understand their supplemental benefit options while building a rewarding career from anywhere in the United States. If you're driven to make a positive impact, enjoy connecting with people, and want the flexibility of a fully remote career, we'll provide the training, mentorship, and support you need to succeed.

Requirements

Strong verbal and written communication skills
Outstanding customer service and relationship-building abilities
Self-motivation and a results-oriented mindset
Excellent organizational and time-management skills
Comfort using computers, Zoom, and web-based technology
Strong problem-solving and critical-thinking skills
Coachability and willingness to continuously learn
Must be legally authorized to work in the United States
Ability to obtain a state Life & Health Insurance License (licensing guidance provided)
Reliable high-speed internet connection
Windows-based computer with webcam
Professional home office environment

Nice To Haves

Previous experience in customer service, sales, healthcare, education, hospitality, recruiting, or financial services is helpful—but not required.

Responsibilities

Connect with members through scheduled phone and Zoom consultations
Learn about each client's financial protection needs and goals
Recommend supplemental life insurance and benefit solutions tailored to individual circumstances
Guide clients through the enrollment process with professionalism and care
Build long-term relationships through exceptional customer service and ongoing support
Conduct policy reviews and assist with beneficiary updates and claims guidance
Maintain accurate digital records while ensuring compliance with company policies and industry regulations
Participate in ongoing training, mentorship, and professional development