Fully Remote Customer Service Entry Level Position
About The Position
AO (American Income Division) is seeking motivated, goal-oriented individuals to join their team as Entry-Level Remote Client Representatives. This opportunity is designed for individuals who are eager to learn, enjoy helping others, and want to build a long-term career in a supportive, growth-focused environment. AO provides training, mentorship, and support for individuals entering the workforce, changing careers, or seeking greater flexibility. No prior insurance experience is required. AO has served working families for over 70 years by providing supplemental life, accident, and health benefits. As part of the Globe Life family, AO is committed to helping families protect their financial future and investing in team member growth through mentorship, professional development, and performance-based advancement.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Positive attitude and willingness to learn
- Strong communication and interpersonal skills
- Self-motivation and personal accountability
- Professionalism and integrity
- Strong organizational and time-management skills
- Ability to work independently in a remote environment
- Coachability and a growth-oriented mindset
Nice To Haves
- Customer Service experience
- Retail experience
- Hospitality experience
- Sales experience
- Healthcare experience
- Education experience
- Administrative Support experience
- Client Relations experience
- Call Center Operations experience
Responsibilities
- Meet with clients through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products and services clearly and professionally
- Assist clients with applications, enrollment, and policy updates
- Provide ongoing customer support and follow-up communication
- Build long-term client relationships based on trust and service
- Maintain accurate client records and documentation
- Participate in structured virtual training and coaching
- Develop communication, customer service, and leadership skills
- Learn industry products, systems, and best practices
- Work alongside experienced mentors and supportive teammates
- Continue growing through ongoing professional development
Benefits
- Flexible scheduling after training
- Comprehensive onboarding program
- Weekly coaching and development
- Leadership mentoring
- Ongoing professional support
- Promotion from within
- Performance-based advancement
- Leadership development opportunities
- Long-term career pathways
- Residual income opportunities
- Recognition for outstanding performance
- Weekly performance-based compensation
- Performance bonuses
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Union-supported work environment
- Leadership conferences and professional development events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
