Legacy Account Manager

AI Acquisition

30d•Remote

About The Position

AI Acquisition is a bootstrapped, multi-entity business helping founders and operators scale with AI. We combine SaaS platforms, consulting, and a full sales and delivery engine. We manage thousands of active clients across multiple products and operate globally. This role involves taking over an existing book of established client relationships. These clients know the product and have expectations. The primary goal is to keep them progressing, retained, and expanding by understanding their business, identifying what's working and what's not, and providing AI-driven solutions. This is a consulting role focused on advising business owners on growth strategies, including offer framing, funnel optimization, sales, fulfillment, and leveraging AI. The initial focus will be on auditing the client book, understanding each account's status, and building trust through competence.

Requirements

Native or near-native English fluency.
Direct experience as a CSM, account manager, or business consultant advising clients on business growth and scaling.
Understanding of lead generation, sales funnels, cold email, and LinkedIn outreach mechanics.
Experience managing a client portfolio with responsibility for retention and expansion.
Comfort with difficult conversations and providing honest feedback.
Ability to propose solutions rather than just reporting problems.
Fast learner, able to absorb product knowledge and processes quickly.
Comfortable with AI tools and willing to learn and use them.

Nice To Haves

Clients who are frustrated, clients who are stuck, clients who need honest feedback about their own execution.

Responsibilities

Manage an established portfolio of legacy clients.
Conduct regular check-ins, growth workshops, and strategic conversations with business owners.
Ensure client retention by identifying and mitigating risks, re-engaging quiet clients, and resolving issues.
Provide business consulting on offer framing, lead generation, sales processes, prospecting, closing, and fulfillment.
Identify upsell opportunities and position them as natural next steps.
Coordinate with onboarding, deliverables, and office hours teams to ensure seamless client experience.
Document all interactions, decisions, and next steps for clear account status.