Leaves Manager

Michael Kors•NY Metro Area, NY

1d•$90,000 - $120,000•Onsite

About The Position

Capri Holdings Limited is seeking an experienced North America Leave Manager to lead the administration and continuous improvement of their fully in-house leave program across the U.S. and Canada. This role oversees day-to-day operations, manages a team of Leave Coordinators, ensures a seamless and compliant employee experience, and drives enhancements to Capri’s leave processes, policies, and technology. The ideal candidate is energetic, collaborative, results-driven, and combines strong regulatory expertise with operational excellence and an employee-centered mindset.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
5+ years of direct leave management experience, including FMLA, ADA, and state/provincial leave administration.
Expertise with multi-state leave laws.
Demonstrated success in improving or redesigning leave processes, communications, or systems.
Experience with HRIS systems.
Strong written communication skills with the ability to craft clear, empathetic, and compliant employee messaging.
Exceptional organizational skills with the ability to handle escalations and sensitive information with discretion.

Nice To Haves

Experience managing direct reports or leading a leave administration team.
Canada leave experience strongly preferred.
Workday experience a plus.
Spanish speaking preferred but not required.

Responsibilities

Manage and develop Leave Coordinators responsible for day-to-day leave administration.
Provide coaching, guidance, and performance feedback to ensure consistent case handling and excellent customer service.
Serve as the primary escalation point for complex or sensitive employee leave matters.
Oversee end-to-end administration of Capri’s in-house leave programs including FMLA, ADA, state-protected leaves, short-term disability, long-term disability, parental leaves, personal leaves, and Canadian provincial leave programs.
Manage the full case lifecycle—including intake, eligibility, notifications, documentation, and return-to-work—ensuring accuracy and compliance.
Maintain and improve Capri’s leave-related policies, forms, workflows, and case documentation.
Collaborate with Payroll and Workday to ensure correct pay, benefits continuation and direct bill process, and time tracking for employees on leave.
Partner closely with Risk Management to ensure appropriate LOA placement for employees out of work due to workers’ compensation claims.
Lead a comprehensive redesign of Capri’s in-house leave processes to improve clarity, simplicity, and employee understanding.
Rewrite and enhance all employee and manager-facing leave communications, including approval letters, status updates, guides, FAQs, and templates.
Proactively identify process gaps and implement solutions that strengthen compliance, efficiency, and employee experience.
Streamline administrative procedures, documentation, and workflow tracking to ensure consistency across all North America locations.
Evaluate, recommend, and assist in selecting a leave management software system to modernize tracking, reporting, and documentation workflows.
Partner with Workday, Benefits, and internal stakeholders to support system configuration, testing, and rollout.
Identify opportunities to automate manual processes and reduce administrative burden.
Serve as Capri’s subject matter expert on U.S. federal, state, and local leave laws as well as Canadian provincial requirements.
Ensure all leave practices comply with FMLA, ADA, state paid leave programs, disability coordination rules, and internal policy.
Partner with Employee Relations and Legal on complex accommodation cases or extended leave situations.
Maintain audit-ready documentation, case notes, and records.
Monitor and analyze leave trends, volumes, durations, and risk indicators.
Prepare dashboards and insights to support strategic decision-making and policy changes.
Use data to identify opportunities for process improvements and enhanced employee support.