Leave of Absence Specialist- AZ, Chandler, GA, Duluth

Distro • Chandler, AZ

1d • $28 - $29 • Onsite

About The Position

The Leave of Absence Specialist manages employee leave cases requiring coordination across multiple leave programs, including medical, statutory, and state-mandated leaves. The role requires expertise in FMLA and state leave compliance, comprehensive case management, employee support, and cross-functional coordination. The Specialist ensures that complex leave scenarios are handled accurately, promptly, and in compliance with federal and state regulations.

This position coordinates leave cases across multiple states; administers FMLA and state-mandated programs; determines eligibility and leave types; reviews certifications; tracks leave usage; and coordinates return-to-work steps. The Specialist issues required communications, maintains confidential records in the LOA Module in Client Space and Prism, partners with HR, Benefits, Payroll, Workers' Compensation, and state leave agencies, and advises employees and managers. The role also handles escalations, monitors compliance and productivity metrics, and supports process improvement.

Regular on-site attendance is an essential job function. The position is performed in a professional, climate-controlled office environment with regular computer and standard office-equipment use, extended screen time, in-person collaboration, and minimal exposure to physical hazards.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of experience, skills, and education, including relevant non-traditional degree or job training programs.
• 3–5 years of experience in Leave of Absence administration or a related field, such as HR/LOA Management, Disability or Medical Administration, Benefits, Payroll, Workers' Compensation, Healthcare, or Medical Billing.
• Expertise administering leave programs in compliance with federal, state, and multi-state employment laws and regulations, including FMLA and state-mandated leave programs.
• Working knowledge of labor and employment enforcement agencies and regulatory standards affecting leave administration.
• Working knowledge of multiple HR disciplines, including employee relations, benefits administration, compensation, payroll impacts, and performance management.
• Exceptional verbal and written communication skills, including the ability to advise and influence employees, managers, and HR leaders across organizational levels and cultures.
• Sound judgment, logic, and reasoning to make timely, defensible decisions under pressure and within regulatory deadlines.
• Ability to manage complex and escalated leave cases and provide compliant recommendations aligned with policy, procedures, and governing laws.
• Strong ethical judgment and ability to appropriately handle highly confidential and sensitive employee information.
• Advanced organizational and time-management skills, including prioritizing high-volume work amid competing demands and changing priorities.
• Ability to conduct root cause analysis, data research, and problem resolution related to leave trends, compliance risks, and escalations.
• Business acumen to balance compliance requirements with operational and employee-experience considerations.
• Ability to consistently meet or exceed KPIs and follow SOPs while maintaining quality and accuracy.
• Collaboration and consultation skills for working with HR, Benefits, Payroll, and leadership.
• Ability to manage high-volume workloads with competing deadlines.
• Experience with Microsoft Office software, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications.
• Ability to meet the described physical, mental, and communication demands, with reasonable accommodation where applicable.

Nice To Haves

• Prism experience.
• Bilingual English/Spanish.

Responsibilities

• Coordinate end-to-end leave of absence case management across multiple states in compliance with applicable federal and state leave laws.
• Administer FMLA and state-mandated leave programs, including eligibility determinations, certification review, usage tracking, and return-to-work coordination.
• Determine leave eligibility and appropriate leave types based on federal, state, and employer policies within required timelines.
• Issue and track required leave communications, including notices, medical certifications, and letters throughout the leave lifecycle.
• Review medical certifications for completeness and compliance within statutory and employer-defined timeframes.
• Maintain accurate, confidential leave records, documentation, and case notes in the LOA Module.
• Partner with HR, Benefits, Payroll, and Workers' Compensation teams regarding leave status, benefits continuation, work restrictions, and return-to-work requirements.
• Provide employees and managers with clear, empathetic guidance on leave policies, procedures, and expectations.
• Respond professionally to employee, manager, and HR inquiries by phone, email, and in person.
• Monitor leave usage to ensure employees do not exceed allotted entitlements.
• Follow up with employees and management on documentation, leave status changes, benefits impacts, and return-to-work steps.
• Review and escalate leave issues, including potential fraud or policy misuse.
• Meet or exceed departmental productivity standards, KPIs, and SOP requirements in a high-volume environment.
• Support continuous process improvement, operational initiatives, and external stretch assignments.
• Maintain strict confidentiality and ethical handling of sensitive employee information.
• Coordinate with state leave agencies to obtain claim status, determinations, and required information when administrative access is unavailable.
• Enter and update leave cases, status changes, and detailed case notes in the LOA Module in Client Space and Prism, including approvals, extensions, intermittent usage, and return-to-work changes.
• Attend on site regularly to support secure system access, collaboration on sensitive matters, operational meetings, and hands-on work.
• Build and maintain effective relationships with team members and colleagues across disciplines.
• Attend webinars and training to stay current on relevant company and department best practices.
• Complete projects and other duties as assigned by a supervisor.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance.
• Short-term disability and long-term disability.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection coverage.
• Legal and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level