Leave Of Absence Specialist - FT - Days - HRSS

Memorial Healthcare

7d•Onsite

About The Position

The HR Shared Services Leave of Absence Specialist is responsible for analyzing and answering escalated and complex HR related inquiries. They provide support in the coordination of leave of absence programs, such as those permitted by Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Memorial Healthcare System (Memorial) and State Leave, and workplace accommodations. This role maintains records and provides consultative advice to ensure effective use of leave programs. The specialist educates managers and employees on types of leaves and policy/procedure to follow; completes system updates and analyzes report data; and continually seeks ways to leverage leave programs to engage and retain employees.

Requirements

High School Diploma or Equivalent (Required)
Two (2) years’ experience in Customer Service and/or Human Resources /Benefits/or a Shared Services role.
Strong customer service orientation with the ability to navigate complex conversations, determine needs and provide solutions satisfactorily.
Strong customer service skills.
Strong organizational skills for tracking and documenting.
Attention to detail.
Ability to work both independently and in teams.
Ability to exercise effective judgement, and sensitivity to callers and potentially difficult situations.
Must be extremely organized and detail oriented with the ability to shift priorities as needed.
Proven skill at handling stressful issues and interacting with all levels of the organization in a courteous and professional manner.
Ability to handle multiple projects simultaneously in a fast paced organization.
Independent problem solver or knowledge as to when to appropriately escalate.

Nice To Haves

Associates Degree preferred.

Responsibilities

Diagnoses problems and leads correction through communication and documentation.
Responsible for maintaining all compliance requirements of dedicated HR Shared Service processes.
Responds and resolves escalated cases in more complex HR scenarios.
Uses systems to document and escalate as needed following appropriate process.
Acts as liaison and escalation point with contacts including local HR, COEs and other key stakeholders.
Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
Troubleshoots and resolves issues, and recommends changes for process improvement.
Ensures efficient and accurate resolution of cases within a Shared Service team.
Educates employees of HR Shared Services in order to build a knowledge base to assist with first call resolution at Tier 1.
Researches and resolves all problems in a timely manner.
Must be able to work on more than one issue simultaneously and prioritize urgency of requests.