Leave of Absence Manager

PACS

2d • $90,000 - $140,000 • Onsite

About The Position

The Leave of Absence (LOA) Manager leads the strategy, governance, and execution of all leave of absence, disability, and paid time off programs across a complex, multi-state healthcare workforce. This role is accountable for delivering a compliant, consistent, and employee-centered experience while ensuring adherence to all federal, state, and local regulations. Serving as the organization’s subject matter expert, the LOA Manager provides clear, high-level guidance on regulatory requirements and complex cases. This role operates as both a people leader and operational owner, leading a team and establishing standards for execution, accountability, and consistency in a decentralized environment. The ideal candidate combines deep regulatory expertise with strong operational leadership, with the ability to navigate evolving legal landscapes, drive structure and discipline, and deliver scalable, high-quality outcomes across the enterprise.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field; or an equivalent combination of education and relevant experience
• 5+ years of progressive experience in leave of absence administration, including multi-state environments
• 2+ years of leadership or team management experience
• Strong working knowledge of FMLA, ADA, PWFA, and state/local leave laws
• Experience in healthcare or other highly regulated, multi-site industries, with exposure to complex state leave programs (e.g., California, Oregon, Washington, Colorado)
• Experience managing complex leave and accommodation cases
• Experience working with leave management systems (e.g., Workday, Unum, or similar platforms)
• Strong problem-solving, judgment, and decision-making capabilities

Nice To Haves

• Professional certifications (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
• Certified Leave Management Specialist (CLMS) or equivalent

Responsibilities

• Lead and oversee all leave of absence and accommodation programs across the enterprise.
• Own end-to-end leave processes, including intake, eligibility, documentation, tracking, and return-to-work coordination.
• Ensure consistent, compliant, and employee-centered program delivery at scale.
• Establish and maintain standardized policies, procedures, and workflows.
• Serve as the subject matter expert on FMLA, ADA, PWFA, and state/local leave laws.
• Maintain deep expertise in complex jurisdictions (e.g., CA, CO, OR, WA).
• Interpret and apply regulations consistently across a multi-state workforce.
• Monitor regulatory changes and ensure timely updates to policies and practices.
• Support audits and ensure compliance readiness across programs.
• Manage and hold the third-party administrator (e.g., Unum) accountable for timely and accurate employee communications, SLA adherence, quality of case management, and consistent application of company policies.
• Partner regularly with the vendor to resolve issues and drive continuous improvement.
• Ensure seamless integration between internal systems (e.g., Workday) and vendor platforms.
• Partner with HR, Payroll, Benefits, Legal, Risk, Facilities, and Operations to ensure alignment.
• Ensure leave processes integrate effectively with payroll, benefits, and employee data systems.
• Proactively identify and resolve data, process, or experience gaps.
• Serve as the central point of coordination for complex or high-risk cases.
• Lead, coach, and develop a team of LOA Specialists and Coordinators.
• Provide guidance on complex cases and escalations.
• Establish clear performance expectations and monitor workload and quality.
• Build team capability in regulatory knowledge, case management, and employee experience.
• Foster a high-performing, accountable, and service-oriented team culture.
• Provide training and ongoing guidance to human resource leaders, managers, and cross-functional partners.
• Develop scalable resources, including SOPs, job aids, and recorded training.
• Lead live and virtual training sessions to improve understanding and consistency.
• Ensure leaders are equipped to manage leave-related responsibilities effectively.
• Analyze LOA data to identify trends, risks, and operational opportunities.
• Use insights to improve processes, policies, and employee experience.
• Drive continuous improvement initiatives across leave programs.
• Provide reporting and insights to HR and business leadership.

Benefits

• Relocation assistance is available for qualified candidates who reside outside the greater Salt Lake City area.
• Medical, dental, and vision plans
• Generous paid time off and holidays
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• 401(k) plan, complete with company contributions
• Employee Assistance Plan (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager