Leave of Absence Coordinator

Sedgwick•Dublin, OH

4d•$19•Hybrid

About The Position

Sedgwick is seeking a Leave of Absence Coordinator to join their team. This role involves analyzing reported leave requests, including FMLA, state, military, and company-specific leaves, to make determinations based on client plans and regulations. The coordinator will ensure ongoing claim management aligns with company service standards and industry best practices. The position offers a stable work environment, comprehensive training, mentorship, career development opportunities, and a diverse benefits package. Sedgwick is recognized as a Great Place to Work® and a Fortune Best Workplaces in Financial Services & Insurance.

Requirements

High school diploma or GED required.
One (1) year of administrative/general office experience or equivalent combination of education and experience required.
Knowledge of state and federal FMLA regulations
Excellent oral and written communication, including presentation skills
Proficient computer skills including working knowledge of Microsoft Office
Analytical and interpretive skills
Strong organizational and multitasking skills
Excellent interpersonal skills
Ability to exercise judgement in accordance with well-defined policies and procedures
Ability to work in a team environment
Ability to meet or exceed performance competencies as required by program

Nice To Haves

State certification or licensing in statutory leaves is beneficial.
FMLA administration experience preferred.

Responsibilities

Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
Maintains professional client relationships and provides excellent customer service.
Meets the organization’s quality program(s) minimum requirements.
Performs other duties as assigned.