Leave & Benefits Consultant – Bilingual

HUB International•Toronto, ON

5d•Onsite

About The Position

Reporting to the Director, Canada Benefits Strategy & Services, the Leave & Benefits Consultant serves as a subject matter expert and senior practitioner within HUB's Canadian Benefits Centre of Excellence. This role combines deep technical expertise in Canadian leave legislation and group benefits administration from day-to-day guidance & coaching to managing complex case escalations and driving continuous process improvement. The Leave & Benefits Consultant is the primary point of contact for HRBPs, leaders, and employees on all matters related to leave of absence, disability management, and medical accommodations.

Requirements

Bilingual in English and French required.
Post-secondary degree or diploma in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience
Minimum 3 years of progressive experience in Canadian leave and disability administration or case management experience.
Strong knowledge of federal and provincial leave legislation across Canada, including ESA requirements and human rights accommodation obligations
Proficient in MS Office; Workday HRIS experience strongly preferred
Strong organizational, analytical, critical thinking, and problem-solving skills with exceptional attention to detail
Excellent written and verbal communication skills, with the ability to manage sensitive employee matters with tact, discretion, and professionalism
Strong customer service orientation, sound business acumen, and ability to work independently while maintaining strict confidentiality

Responsibilities

Serve as the subject matter expert for Canadian leave of absence, disability, accommodation, and group benefits programs, ensuring compliance with federal/provincial legislation, human rights obligations, and company policies
Manage leave and disability cases from straightforward to complex, including claim adjudication, workplace accommodations, and gradual return-to-work plans in collaboration with HRBPs, carriers, legal counsel, managers, and employees
Act as the primary liaison and escalation point to effectively managing complex and sensitive leave and benefits matters across all levels of the organization
Administer group benefits and wellness programs, supporting preventative care initiatives, eligibility, enrolment, and ongoing plan administration.
Maintain accurate leave and benefits documentation, reporting, audits, and HRIS data integrity; analyze and present trends, carrier performance, claim activity, and program utilization to identify risks and recommend process improvements
Monitor legislative and regulatory changes impacting leave, disability, accommodation, and benefits programs; assess organizational impact and recommend policy, process, and program enhancements
Develop and maintain process documentation, workflows, employee communications, and training materials; translate business requirements into scalable and compliant processes that support employee experience and operational consistency