Leave & Accommodations Manager – North America

S&P Global • Raleigh, NC

18h

About The Position

The Leave & Accommodations Manager – North America operates within the Americas People Solutions team, managing processes for Canada and the United States (US) while providing strategic global support in a forward-thinking environment. Our People Solutions team members operate across Argentina, Canada, India, Malaysia, Mexico, the Philippines, and the US, working collaboratively in an agile environment that values operational excellence, continuous improvement, and innovative HR solutions. We are committed to developing best practices and adding significant value through advanced process improvements and cutting-edge technology implementations that shape the future of our broader People function strategy. This critical role serves as a senior subject matter expert and process owner, managing the Leave of Absence (LOA) for the US and Canada as well as supporting the global accommodations process. Through close partnership with People Services, Payroll, Benefits, People Advisors, People Relations, Technology, and third-party vendors, the role ensures regulatory compliance, operational excellence, and an employee-centered experience while driving continuous improvement through process optimization, technology enablement, and the responsible use of AI‑enabled solutions.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent relevant experience.
• 3+ years of experience in Leave of Absence and/or benefits administration, with deep expertise in U.S. leave programs; Canada experience strongly preferred.
• Demonstrated expertise in FMLA, ADA, state PFML programs, disability, and accommodations processes.
• Proven experience working cross-functionally with Payroll, Benefits, Legal, People Technology, and external vendors.
• Strong analytical and problem-solving skills with the ability to translate data into operational insights.

Nice To Haves

• Experience owning or designing accommodations processes at scale.
• Customer service experience with delivery of SLA-driven metrics and performance standards.
• Familiarity with AI-driven HR tools or platforms such as automation software, or predictive analytics tools to streamline HR processes.
• Experience in identifying opportunities for process automation within HR processes using technologies like workflow automation, data integration tools, or reporting platforms to improve efficiency and accuracy.
• Willingness to stay updated with the latest AI and technology trends in HR to continuously improve processes and strategies.

Responsibilities

• Own the LOA process for the US and Canada, including FMLA, state and provincial PFML programs, private PFML plans, short- and long-term disability and other required or company-sponsored leaves
• Ensure ongoing compliance with all applicable federal, state, provincial, and local regulations; monitor legislative changes and lead implementation of required updates in partnership with Legal, Payroll, and Benefits
• Oversee the US accommodations process, ensuring full compliance with ADA, FEHA, and related regulations, including oversight of the interactive process and return-to-work coordination in partnership with Regional People Advisors
• Partner closely with People Services, Payroll and Benefits to ensure accurate pay treatment, benefit continuation, arrears processing, audits, and reconciliations during leave periods
• Monitor and manage third-party leave and accommodation vendors, including operational performance, SLAs, data quality, issue resolution, and continuous improvement
• Improve efficiency, accuracy, and employee experience by partnering with People Services and People Technology teams on enhancements to Workday, ServiceNow, and vendor platforms
• Serve as mentor and leader for the North America People Services team, ensuring proper support for leave of absence inquiries and administration in accordance with regional expectations and business requirements
• Develop and maintain knowledge articles, standard operating procedures, and enablement materials for employees and People Solutions teams
• Ensure accurate tracking, governance, and reporting of leave and accommodation data; analyze metrics and trends to support risk mitigation, capacity planning, and decision-making
• Contribute to regional and global initiatives related to leave and accommodations strategy, compliance, and operational excellence, including partnering with global and regional teams to drive consistency, governance, and scalable global frameworks

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Perks for your partners and little ones, too, with some best-in class benefits for families.
• Retail discounts to referral incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees