Leasing Specialist

Avanath • Sacramento, CA

1d • Onsite

About The Position

Avanath is a leading property management company dedicated to providing affordable housing and cultivating the American Dream. The company strives to make a difference in residents' lives through excellent customer service and by supporting its workforce. The Leasing Specialist is responsible for leasing, marketing, and fostering positive resident relations within the community. This role demands a high degree of professionalism and positive engagement with both residents and staff. Key aspects include an aptitude for connecting, building a strong sense of community, establishing relationships with vendor partners, regulatory bodies, and social services, and adopting a collaborative approach to ensure success. The incumbent must also demonstrate an authentic and professional attitude when addressing and resolving resident and staff concerns, actively listening, and ensuring that every individual feels seen, heard, and valued.

Requirements

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Nice To Haves

• Low-income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.

Responsibilities

• Provides A+ customer service.
• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and available “market-ready”, communicate related service needs to Community Manager.
• Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
• Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals.
• Ensure the apartment is ready for the resident to move in on the agreed date.
• Immediately follow up on prospects that did not close and attempt to close the sale again.
• If unable to help the prospect, refer them to sister communities to meet the prospect’s needs.
• Secure new resident signature(s) on appropriate paperwork prior to move-in.
• Orient new residents to the community.
• Assist in monitoring renewals.
• Distribute and follow up on renewal notices.
• Accept rental payments.
• Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis.
• Maintain current resident files.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.
• Receive all telephone calls and in-person visits.
• Listen to resident requests, concerns, and comments.
• Quickly complete maintenance service requests and inform the maintenance team.
• Answer questions for residents about community, repairs, rent, rules, etc.
• Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident events.
• Attend events and participate as a host for any event as directed by the Community Manager.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

Benefits

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
• Diversity & Inclusion initiatives including respectful communication and cooperation between all employees, teamwork and employee participation, work/life balance through flexible work schedules, and employer and employee contributions to the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees