Leasing Specialist

Sail•Minneapolis, MN

1d•$46,000 - $50,000

About The Position

Leasing Specialist Relationship-driven, results-focused, and obsessed with creating great resident experiences About SAIL SAIL is a high-performance property management company built on two big commitments: Delivering a Legendary Experience to residents, owners, and our team Driving strong, measurable results at every property we touch We blend disciplined operations with creative, strategic marketing. We are clear about what success looks like, we track it, and we support our people in achieving it. Our Core Values guide how we show up every day: Giving Our Personal Best Intellectual Curiosity Valuing Relationships Enthusiasm If those feel like non-negotiables for you, keep reading. The Role The Leasing Specialist is a key driver of occupancy, revenue, and resident experience across the SAIL portfolio. This role may support leasing at a single community, a group of properties, or rotate based on occupancy needs and business priorities. You are energized by a fast pace, changing priorities, and a mix of in-person, phone, online, and video leasing. You love connecting with people and you are equally comfortable with follow-up, systems, and tracking your numbers. You understand that every lead, every tour, and every interaction matters. This role reports into SAIL’s Leasing Manager and will partner closely with Property Managers, Resident Coordinators, and the Marketing team. What Success Looks Like In your first 6–12 months, success looks like: Consistently strong conversion from inquiry to tour, and tour to lease, across assigned properties Reliable and timely follow-up documented in our systems Positive feedback from prospects, residents, and site teams about your professionalism and care Willingness to flex between communities, support where the need is highest, and maintain a positive, solutions-focused attitude Clear alignment with SAIL’s Core Values and Service Standards Why You’ll Love Working With SAIL A team that values both relationships and results Clear expectations, real accountability, and support to grow Exposure to a variety of communities, product types, and markets A leadership team that is actively building a best-in-class, centralized leasing model and wants your input If you are excited by the idea of growing with a company that is serious about performance, service, and people, we’d love to meet you. Apply with your resume and a brief note sharing why leasing and resident experience matter to you.

Requirements

Experience in property management, hospitality, sales, or a highly customer-facing role is a bonus but not necessary
Proven ability to hit goals, work a sales process, and manage your time and priorities
Comfort with technology, including CRM tools, property management software, virtual tours, and digital communication
Strong written and verbal communication skills
A calm, steady approach under pressure and the ability to handle a steady volume of inquiries and tours
A mindset of “this is my business” regarding your properties, your pipeline, and your results
This role requires periodic weekend or evening shifts as needed.

Responsibilities

Drive occupancy and revenue
Convert qualified leads to leases, maintaining strong closing ratios across assigned properties
Support leasing at multiple communities as needed, shifting focus based on occupancy, exposure, and traffic
Follow a consistent sales process from first contact through move-in
Actively manage your pipeline and calendar to maximize tours and applications
Deliver a Legendary Experience
Create an experience for prospects and residents that is anticipatory, memorable, authentic, and consistent
Personalize each interaction, listening for what matters most to the prospect and tailoring your approach
Maintain professional, warm, and clear communication in person, on the phone, via email, text, and video
Own your follow-up and systems
Manage leads quickly and consistently through our CRM and property management software
Practice strong “speed to lead” response times and structured follow-up touchpoints
Keep online listings, availability, pricing, and promotional details accurate and up to date
Use scripts, tools, and resources provided by SAIL while still sounding like a real human
Collaborate and continuously improve
Partner with the site teams and corporate leasing leadership to understand priorities, roadblocks, and opportunities
Participate in Level 10 and leasing-focused meetings as needed, bringing real issues forward so we can identify, discuss, and solve
Share what is working in the field and offer ideas to improve tours, marketing, and the overall leasing experience