Part- Time Leasing Specialist

Avanath • Sterling, VA

1d • $18 - $20

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role calls for professionalism and positive engagement with residents and coworkers, strong relationship-building with residents, staff, vendors, regulators, and social-service partners, and a collaborative approach to resolving concerns and supporting the community. The specialist is expected to listen actively, help residents and staff feel valued, and seek support from organizational resources and senior leadership when needed.

The position combines customer service and sales, leasing administration, resident retention, and compliance-related duties. The specialist greets and qualifies prospects, demonstrates apartments and community features, processes applications and lease paperwork, accepts rental payments, supports renewals, and helps ensure apartments are ready for move-in. The specialist also responds to resident concerns, coordinates maintenance follow-up, supports community events and curb appeal, and follows company policies and applicable housing laws.

This is a part-time position. The role may involve evening and weekend scheduling. It is classified as essential staff, and the incumbent is expected to report to work and follow safety and business protocols. Compensation is listed as $18.40–$20.40 USD.

Requirements

• Passion for providing exceptional customer service.
• At least 2 years of sales and/or customer relations experience.
• Ability to thrive in a fast-paced environment.
• Solid computer knowledge, including Windows, Word, Excel, the internet, and email.
• Working knowledge of Yardi Voyager property-management software.
• Flexible schedule that may include evenings and weekends.
• Ability to meet the physical demands described, including frequent sitting and walking, repetitive computer and phone use, and occasional squatting, bending, twisting, pushing, and pulling.
• Must report to work as essential staff and adhere to safety and business protocols.

Nice To Haves

• Low-income housing and tax credit experience.
• Bilingual English and Spanish.

Responsibilities

• Provide A+ customer service to prospects and residents.
• Greet and qualify prospects; record telephone and in-person visits on guest cards.
• Inspect models and available market-ready apartments, and communicate service needs to the Community Manager.
• Show the community and apartments, explain features and benefits according to prospect needs, and seek to close leases.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports and process applications for approval.
• Ensure apartments are ready for residents on agreed move-in dates.
• Follow up with prospects who did not lease and refer them to sister communities when appropriate.
• Obtain new residents’ signatures on required paperwork and orient them to the community.
• Assist with monitoring renewals and distributing and following up on renewal notices.
• Accept rental payments.
• Prepare leases and related paperwork and enter information accurately and promptly into Yardi.
• Maintain current resident files and distribute company- or community-issued notices.
• Maintain accurate monthly lease and renewal commission records for bonus purposes.
• Assist the management team with other tasks as required and consistently implement community policies.
• Receive resident calls and visits; listen to requests, concerns, and comments, and answer questions about the community, repairs, rent, and rules.
• Complete maintenance service requests promptly, inform the maintenance team, and follow up with residents about completed requests daily.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the ongoing cleanliness and curb appeal of the community.
• Assist with planning resident events, attend them, and act as a host when directed by the Community Manager.
• Conduct business according to company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
• Under the direction of the Compliance department and Community Manager, maintain compliance files where applicable.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Training and development opportunities, including online training, classes, and one-on-one coaching
• Opportunities for advancement and promotion from within
• Flexible work schedules to accommodate varying employee needs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed